Senior Manager HR Operations
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Job Location:
Monthly Salary:
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Role Objective:
- Manage HR Operations service delivery. Ensure service timeliness efficiency and quality.
- Lead HR Operations teams with focus on teams performance engagement and development.
- Build positive relationships with service recipients and stakeholders with focus on customer experience and collaboration.
- Drive continuous improvement initiatives focused on service standardization quality and efficiency.
Key Responsibilities:
- Lead HR Operations service delivery ensure service continuity and performance in line with agreed KPIs SLAs and budget
- Ensure HR operations comply with local labor laws regulations and global policies while managing risks associated with service delivery
- Monitor service delivery to identify potential risks and proactively mitigate them. Report status updates to the relevant stakeholders.
- Drive continuous improvement in HR processes and services to optimize value for cost drive standardization and alignment.
- Champion productivity enhancements through simplification standardization and automation.
- Efficiently execute required change management activities ensuring proper communication to involved teams and stakeholders.
- Manage coach and mentor HR Operations teams. Ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope.
- Build strong relationships with local regional and global stakeholders to align service delivery with organizational goals and strategic objectives.
- Represent HR Operations in interactions with other HR functions supporting solution development and continuous improvement.
Qualifications & Requirements:
- Bachelors degree required; advanced degree preferred in Human Resources Business Administration or a related field or equivalent combination of education and experience.
- Minimum of 8 years of progressive HR experience in an international and dynamic environment.
- Proven experience in HR Operations managing complex and high-volume transactions ideally in a global setting.
- At least 5 years of experience in team leadership including managing dispersed teams across locations.
- Fluency in Spanish and good working knowledge of English.
- Advanced knowledge of HR systems (e.g. Workday HR ticketing systems).
- Proficient in Microsoft Office Suite (Excel Word PowerPoint) and SharePoint.
- Excellent communication skills and a strong customer service orientation.
- Demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking.
- Strong leadership capabilities with a track record of building cohesive and high-performing teams.
- Resilience and ability to navigate complex situations including conducting crucial conversations.
- Solid business acumen alongside HR expertise.
- Commitment to confidentiality integrity and data privacy.
- Strong organizational skills with the ability to manage high workloads and meet deadlines under pressure.
- Adaptability and capability to lead teams through change.
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Improve lives with a career at Fresenius Medical Care. Join a global leader in dialysis care and innovative health solutions.
