Solutions Engineer
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Can you help us change the world
Founded in 2012 Mews - a SaaS European scale-up - developed the first cloud-based mobile-enabled property management system that offers hotels and management companies a state-of-the-art integrated platform.
The system provides a complete solution covering the control centre for front and back office staff payments guest experience business intelligence an open API and hospitalitys biggest marketplace of apps and integrations. At Mews our mission is to transform an entire industry with solutions that make hospitality more rewarding for everyone.
As a pre-IPO SaaS leader and the number one in hotel tech we are revolutionising property management with our cloud-based solutions. Were driven by our mission to enable truly great service and customer experiences but we dont limit ourselves to the hospitality industry because in an environment where ideas and innovation are celebrated we know that the skys the limit.
About the role
First things first: you want to know what youre actually applying for. Its impossible to capture every nuance of a role especially at a rapidly growing company like Mews but if we had to distil it down to a job description (which we do because this is a job description) it would be this:
As a Solutions Engineer youll also support the growth of the business by providing technical sales support for customers and the regional sales force including pre and post client interaction throughout the sales process. you will be the technical part of the sales person solving the more technical and specific questions for the customer and sales. You work closely with sales to close the deal. You will prepare and deliver technical presentations explaining products and/ or services to customers and prospective customers. Confer with customers and customer engineers to assess needs and to determine system requirements. Help clients solve problems with installed software. Communicate with sales teams to understand customer requirements and provide technical sales support. Further you will have experience working in cross-functional teams assisting with product development and applications recommendations that align with evolving market requirements.
To note this is NOT a software engineering role.
Your mission should you choose to accept it:
Collaborate with commercial teams to understand customer challenges and provide technical sales support
Prepare and deliver technical presentations explaining products and/ or services to customers and prospective customers
Be the technical linking pin between sales and the (potential) customer
Effective support and problem solving for new and existing enterprise clients
Exploring creative ways to develop on the platform and answering inquiries about our APIs and technical possibilities
Aligning with RnD on future roadmap initiatives and sharing feedback on released features and client trends
Ability to present develop and demonstrate products and solutions for potential and current customers
Partner with Sales and Marketing teams to increase efficiency and effectiveness of product sales from the top of the funnel to project delivery and pinpoint areas for improvement
Support prospective customers acting as the primary resource on product and technical knowledge helping to resolve any unmet technical needsor issues clients may have
Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer needs
Create client-facing presentations with Proof of Conceptproject proposals solutions product demos expense estimates and offer solutions to technical complaints and concerns.
Youll be a great fit if you bring a few of the below with you:
- 2-3 years of relevant experience as a sales engineer pre-sales product specialist or technical sales
- Experience in the hospitality industry combined with a solid technical foundation in software development or web technologies.
- Proven track record of selling complex technical SaaS solutions.
- Youre able to communicate complex technical solutions in a clear compelling way to both technical and business audiences.
- Strong understanding of the full sales cycle with the business acumen to remain strategic confident and influential during complex or high-stakes negotiations.
- A genuine interest in new technologies that bring innovation in hospitality!
- Exceptionally organized and able to manage multiple priorities in a fast-paced environment.
- Combines innovation with a growth mindset - always seeking feedback learning quickly and driving projects forward.
- Unafraid to challenge the status quo you bring fresh perspectives that drive improvement and communicate confidently with colleagues customers and partners across global markets and all organisational levels.
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
