Associate Principal Engineer ITSMITAM Lead Developer

• This is a hybrid role (2 to 3 days in office)
• Office location: New York NY 10007
• We support relocation

Key Responsibilities:

• Design develop and implement solutions on the ServiceNow platform across modules such as ITSM HRSD CMDB ITOM ITAM and especially HAM Pro (Hardware Asset Management Professional).
• Configure and customize HAM Pro functionalities including asset lifecycle automation normalization reclamation workflows and reconciliation rules.
• Develop and maintain integrations between ServiceNow and external asset management or procurement systems using REST/SOAP APIs IntegrationHub or MID Server.
• Participate in requirement analysis design discussions and sprint planning sessions within Agile/Scrum frameworks.
• Build and maintain UI pages dashboards and portals to improve asset visibility and user experience.
• Develop catalog items record producers and flow designer automations to streamline asset request and fulfillment processes.
• Ensure adherence to ServiceNow development best practices platform governance and compliance with IT Asset Management (ITAM) standards.
• Troubleshoot debug and resolve issues identified during testing or production support.
• Collaborate closely with business analysts QA engineers and architects to deliver scalable efficient ServiceNow solutions.
• Support ServiceNow platform upgrades patches and performance optimization particularly for HAM Pro modules and dependencies.
• Maintain technical documentation version control and deployment pipelines for ServiceNow applications.

Qualifications :

Required Skills & Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• 12 years of hands-on experience in ServiceNow development and customization.
• Proven experience working with ServiceNow ITAM and HAM Pro modules including configuration of asset normalization data models and lifecycle automation.
• Proficiency in JavaScript Glide API and ServiceNow scripting (client-side and server-side).
• Strong understanding of ServiceNow data model including CMDB and asset relationships.
• Experience with Flow Designer Business Rules UI Policies and Catalog Client Scripts.
• Knowledge of ServiceNow update sets source control and deployment processes.
• Solid understanding of SDLC Agile methodologies and CI/CD practices.
• Excellent problem-solving analytical and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) certification.
• Additional certifications such as CIS ITAM HAM ITSM or Application Developer.
• Hands-on experience implementing or optimizing HAM Pro features such as reclamation normalization asset workflows and discovery integration.
• Experience developing custom scoped applications within ServiceNow.
• Familiarity with Jenkins GitLab or Azure DevOps for CI/CD automation.
• Understanding of ITIL processes and alignment with ServiceNow ITAM best practices.
• Familiarity with AngularJS Bootstrap or React for UI customizations and portal development.

Additional Information :

Salary Range: $140K-$170K Gross (Base bonuses) standard Nagarro Benefits

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.

Remote Work :

No

Employment Type :

Full-time