Scheduling Customer Service Representative-PEH ADMITTING
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Job Location:
Espanola, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Presbyterian is seeking aSchedulingCustomer Service Rep! Schedulers are responsible for providing customer service for patients needing appointments referrals messaging assistance and maintaining patient demographics.
Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week
Work Schedule: Varies Days and Hours
How you grow learn and thrive matters here.
- Educational and career development options including tuition and certification reimbursement scholarship opportunities
- Loan forgiveness through theNew Mexico Higher Education Department
- EPIC electronic charting system
This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)
Qualifications
- High school diploma
- One to three years office/business experience call center experience preferred.
Responsibilities
Provide patient-centered customer service including triage appointment scheduling referrals messaging and demographic updates
Answer and place calls using skill-based routing meet performance standards and resolve inquiries efficiently
Foster positive relationships with patients providers and partners while acting as their advocate
Ensure quality and timeliness in responses promoting satisfaction and loyalty
Contribute to process improvements by documenting procedures and identifying common issues
Conduct research and provide benefit interpretations using internal resources
Collaborate effectively within teams and across organizational initiatives
Record all interactions in appropriate systems to support accurate reporting
Coordinate meetings with stakeholders for training and process support
Oversee end-to-end patient encounter including scheduling registration payments and reconciliation
Benefits
Were all about well-being starting with yours.
Presbyterian employees have access to a fun engaging and unique wellness program including free on-site and community-based gyms nutrition coaching and classes mindfulness and meditation resources wellness challenges and more.
Learn more about our employee benefits.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are a locally owned not-for-profit healthcare system comprised of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 13000 employees - including more than 1200 providers and nearly 3500 nurses.
Our health plan serves more than 640000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Find the medical care and health plan you and your family need at Presbyterian Healthcare Services, an integrated system of hospitals, healthcare providers and insurance plans serving patients and members in New Mexico.
