Business Operations Manager
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Business Operations Manager
Location: Nancy & David Wolf Holocaust & Humanity Center at the Cincinnati Museum Center
Position Summary
The Business Operations Manager plays a critical role in supporting and optimizing the operational needs of the Nancy & David Wolf Holocaust & Humanity Center (HHC). Reporting directly to the Chief Operating Officer this position will be responsible for supporting or leading cross-departmental initiatives streamlining processes managing projects and ensuring the integrity and accuracy of organizational data systems. The ideal candidate brings strong operational and systems management experience and strong execution capabilities with a collaborative mindset and a deep appreciation for the nonprofit sector.
Essential Functions
Cross-Departmental Collaboration & Operational Execution
- Partner closely with Development Finance Marketing Human Resources and Program teams to streamline business operations support teamwide logistics and align on shared goals
- Support business operational functions that cross multiple areas troubleshooting and finding solutions for process improvements
- Coordinate financial workflows ensuring clear and seamless process steps in partnership with outsourced finance & accounting service provider
- Supervise the Administrative Assistant who also supports all departments
Data Systems Management
- Manage data platforms (e.g. Hubspot CRM internal file structures)
- Provide internal user support and training for data tools
- Improve usage of organizational data systems
- Maintain high standards for data hygiene reporting and analytics to support decision-making across departments
- Collect track and organize impact measurement data (both quantitative and qualitative) related to programmatic impact museum visitor engagement and institutional performance
Project Management
- Support/participate in the planning execution and completion of strategic projects ensuring alignment with organizational goals and commitments.
- Develop/provide input to detailed project plans manage timelines and coordinate resources across departments for identified operations projects.
- Provide project updates to key stakeholders and implement effective communication plans.
Administrative & Programmatic Support
- Support logistics for internal meetings public events donor programs and special exhibitions.
- Provide operational support for board administration including preparation of board materials scheduling and day-of coordination.
Other tasks as assigned.
Position Qualifications
- Bachelors degree required; advanced degree a plus.
- Minimum 5 years of relevant experience in business operations project management or nonprofit administration.
- Demonstrated success implementing and managing cross-functional business systems and solutions.
- Strong background in technology-enabled process improvement.
- Prior supervisory experience is strongly preferred.
- Exceptional communication and interpersonal skills; ability to influence and collaborate with internal and external stakeholders.
- Experience in grant management and donor systems is highly desirable.
- Strong attention to detail organizational skills and ability to manage multiple priorities.
- Self-starter with a solutions-oriented approach.
- Comfortable working flexible hours including occasional early mornings evenings or weekends.
- Proficiency in Microsoft Office Suite and project management tools; experience with CRM and fundraising software is a plus.
- Commitment to the mission of the organization.
Required Experience:
Manager
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
