L2 Application Support

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Level 2 application support to e-commerce related applications
Internal users on the applications assistance

Queries resolution from end users with respect to the systems supported including but not limited to incorrect data issues ensuring feeds into the system in a timely manner
Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
Change management: plan test and release functional fix
Current business processes maintenance and enhancement and monitoring
Incident and Problem management solutions to common problems documentation

Main Tasks:

Provide first class support to all users of the system in a timely and efficient manner.
Liaise with the developers to communicate issue raised by the business.
Track issues effectively using ITIL approved methodology (incidents changes requests and problems).
Maintain a knowledge base regarding support issues and their resolution.
Reconfiguring various existing setups to improve the efficiency of the system and to cohere to business requests.
Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk. .

Qualifications :

Technical skills:

Linux/UNIX & Windows Systems
Dynatrace & Scheduler
SQL/Oracle
Python and other scripting languages

Language skills:

English - B2/C1
Portuguese - A2/B1
French - A2/B1

Remote Work :

Employment Type :

Full-time

Level 2 application support to e-commerce related applicationsInternal users on the applications assistanceQueries resolution from end users with respect to the systems supported including but not limited to incorrect data issues ensuring feeds into the system in a timely mannerEnsuring that root c...

Level 2 application support to e-commerce related applications
Internal users on the applications assistance

Queries resolution from end users with respect to the systems supported including but not limited to incorrect data issues ensuring feeds into the system in a timely manner
Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
Change management: plan test and release functional fix
Current business processes maintenance and enhancement and monitoring
Incident and Problem management solutions to common problems documentation

Main Tasks:

Provide first class support to all users of the system in a timely and efficient manner.
Liaise with the developers to communicate issue raised by the business.
Track issues effectively using ITIL approved methodology (incidents changes requests and problems).
Maintain a knowledge base regarding support issues and their resolution.
Reconfiguring various existing setups to improve the efficiency of the system and to cohere to business requests.
Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk. .

Qualifications :

Technical skills:

Linux/UNIX & Windows Systems
Dynatrace & Scheduler
SQL/Oracle
Python and other scripting languages

Language skills:

English - B2/C1
Portuguese - A2/B1
French - A2/B1

Remote Work :

Employment Type :

Full-time

Key Skills

Children Activity
Access Control
Human Resources Administration
Government
Actuary
Hydraulics

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About Company

Inetum

Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more

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