Guest Services Captain

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain where your passion for service will inspire your team and make our guests feel valued.

This is a permanent full-time position starting in November 2025.

Starting Rate of Pay: $20.15 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $23.55.

Job Duties Include:

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

Qualifications :

• Valid Class 5 BC Drivers License
• Valid Class 4 BC Drivers License (preferred)
• Previous leadership experience in Guest Services
• Previous Property Management System experience preferred
• Proficient in MS Office

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information :

Visa Requirements: To progress with your application you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Remote Work :

No

Employment Type :

Full-time