Command CentreMIM Analyst

Job Description

At Aberdeen our ambition is to be the UKs leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industrys best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients customers colleagues shareholders and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service supported by leading technology and talent.

Aberdeen comprises three businesses interactive investor (ii) Investments and Adviser each of which focuses on meeting and adapting to our clients evolving needs:

• interactive investor the UKs second largest direct-to-consumer investment platform enables individuals in the UK to plan save and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers enabling them to create value for their customers.

• Our investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market through either public markets or alternative asset classes.

About the Department

Aberdeens Enterprise Services organisation is responsible for the delivery of live technology services to the business. Within this the global Service Management team ensures operational excellence and resilience across our technology estate. A newly created Applications Command Centre will sit within this team focused on managing BAU operations and supporting major incident activity.

About the Role

This role will lead the daily operations of the Applications Command Centre manage outsourced teams and ensure high-quality service delivery. Youll be responsible for performance oversight reporting and driving improvement initiatives. Youll also support the Major Incident Management (MIM) function providing assurance during critical periods and participating in the on-call rota.

Key Responsibilities

• Oversee day-to-day performance of the Applications Command Centre

• Review and challenge weekly/monthly performance reporting

• Provide guidance during high-traffic periods

• Accept and retire shift-left activities from Applications SMEs

• Identify and address performance issues

• Lead improvement initiatives and annual audit processes

• Chair daily stand-up calls

• Engage in Major Incident Management duties across the incident lifecycle

• Participate in 24/7 on-call coverage

About the Candidate

The ideal candidate will possess the following:

• Experience in Service Desk Event Management or Command Centre environments

• Strong stakeholder management skills across varied priorities

• Ability to operate in complex IT environments

• Proficiency in reporting and MS Office tools

• Understanding of enterprise IT delivery infrastructure

• Excellent communication skills and attention to detail

• Strong customer service ethos and collaborative mindset

• ITIL v3 or v4 Foundation certification

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

Theres more to working life than coming home with a good salary. We have an environment where you can learn get involved and be supported.

When you join us your reward will be one of the best around. This includes 40 days annual leave a 16% employer pension contribution a discretionary performance-based bonus (where applicable) private healthcare and a range of flexible benefits including gym discounts season ticket loans and access to an employee discount portal. You can read more about our benefitshere.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas our vectors of growth focused on our clients changing needs. You can find out more about what we dohere.

An inclusive way of working

Whatever way you like to work if you have the talent and commitment to join our team wed like to hear from you.

At Aberdeen weve adopted a blended working approach. This approach combines the benefits of face-to-face collaboration coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles their teams our clients and our business.

An inclusive culture where diverse perspectives drive our actions is at the core of who we are and what we do. If you need assistance with your application or a reasonable adjustment to your interview arrangements for example because you are neurodivergent or have a physical sensory cognitive mental visible or invisible disability please let us know and well be happy to help.

Were committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense this includes but is not limited to our diversity of educational and professional backgrounds experience cognitive and neurodiversity age gender gender identity sexual orientation disability religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.