Sr IT Specialist Northbrook

Northbrook, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Specialist (Crestron 365 and TEAMS)
Primary Location: Northbrook
Position Type: 6 month contract/contract to hire
(qualified candidates must be able to work in the US and do not require sponsorship now or in the future)

Job Description:
We are seeking an experienced IT Specialist to manage desktop support and AV (Audio Visual) for our clients corporate headquarters providing white glove support. This is a 7 month contract/contract to hire role. Qualified candidates must be able to work on-site 5 days a week in the Northbrook office. Qualified candidates must be eligible to work in the US without requiring sponsorship now or in the future.

This role primarily supports users and Executives on-site 5 days a week. Qualified candidates will have experience supporting Windows and AV Crestron user environments. The focus of this role will be supporting the conference rooms and AV equipment specifically Crestron. The ideal candidate will have experience supporting Executives in a corporate enterprise the role you will be responsible for troubleshooting and maintaining a Windows 11 and Microsoft O365 environment and AV for conference rooms. Ensuring efficient operation of mainly Lenovo laptops/desktops systems and AV for multiple conference rooms. This team consists of 11 team members and the role is open due to increased workflow and company growth.

Required Skills:

Experience: 2-4 years of IT support experience in a corporate environment particularly with desktop refresh processes Break/fix and ticketing
Technical Skills: Strong proficiency in Microsoft products (Windows 11 Office 365 and AV support) and familiarity with Lenovo hardware (diagnosing resolving issues desk side and ticketing)
Must have technical experience in Crestron and Microsoft Teams
Must have experience supporting AV in a corporate setting interfacing in person with staff and executives
Must have experience supporting AV (Wireless connectivity presentation tools: projectors screens white boards etc.)
Proven ability to troubleshoot and resolve technical issues efficiently under pressure
ServiceNow Experience: Familiarity with ticketing systems particularly ServiceNow
Mobility: Some experience with mobile support is a plus though not a primary focus
On-Site Availability: Must be available to work on-site five days a week starting at 7:00 or 7:30 AM. Must be able to work on-site in Northbrook IL. Must have excellent communication in-person/email and phone customer service skills
Our clients technical environment is: Crestron Shop Zoom Lenovo Microsoft Surface Hubs. The ideal candidate will have experience with these products

Key Responsibilities:

Desktop Support: Provide hands-on support for desktop systems including Windows 11 and Office 365 ensuring quick resolution of issues
Conference Room Technology: Manage and support all conference room equipment primarily utilizing Microsoft Teams
Troubleshooting: Handle refresh builds Break/fix scenarios and ticket overloads using ServiceNow for efficient ticketing and issue tracking
Field Support: Assist field engineers as needed to support Microsystems for members in the field.
Collaboration: Work closely with team members and report to the team lead to manage workflow and ensure high-quality service delivery.
Teamwork: Contribute to a team of 11 professionals collaborating effectively to meet departmental goals. Compensation $30/hr - $40/hr TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI video screening and our unique platform. TalentFish focuses on providing the best employee consultant and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!

Job Title: IT Specialist (Crestron 365 and TEAMS)Primary Location: NorthbrookPosition Type: 6 month contract/contract to hire(qualified candidates must be able to work in the US and do not require sponsorship now or in the future)Job Description:We are seeking an experienced IT Specialist to manage...

Experience: 2-4 years of IT support experience in a corporate environment particularly with desktop refresh processes Break/fix and ticketing
Technical Skills: Strong proficiency in Microsoft products (Windows 11 Office 365 and AV support) and familiarity with Lenovo hardware (diagnosing resolving issues desk side and ticketing)
Must have technical experience in Crestron and Microsoft Teams
Must have experience supporting AV in a corporate setting interfacing in person with staff and executives
Must have experience supporting AV (Wireless connectivity presentation tools: projectors screens white boards etc.)
Proven ability to troubleshoot and resolve technical issues efficiently under pressure
ServiceNow Experience: Familiarity with ticketing systems particularly ServiceNow
Mobility: Some experience with mobile support is a plus though not a primary focus
On-Site Availability: Must be available to work on-site five days a week starting at 7:00 or 7:30 AM. Must be able to work on-site in Northbrook IL. Must have excellent communication in-person/email and phone customer service skills
Our clients technical environment is: Crestron Shop Zoom Lenovo Microsoft Surface Hubs. The ideal candidate will have experience with these products

Key Responsibilities:

Desktop Support: Provide hands-on support for desktop systems including Windows 11 and Office 365 ensuring quick resolution of issues
Conference Room Technology: Manage and support all conference room equipment primarily utilizing Microsoft Teams
Troubleshooting: Handle refresh builds Break/fix scenarios and ticket overloads using ServiceNow for efficient ticketing and issue tracking
Field Support: Assist field engineers as needed to support Microsystems for members in the field.
Collaboration: Work closely with team members and report to the team lead to manage workflow and ensure high-quality service delivery.
Teamwork: Contribute to a team of 11 professionals collaborating effectively to meet departmental goals. Compensation $30/hr - $40/hr TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI video screening and our unique platform. TalentFish focuses on providing the best employee consultant and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!