Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

We are seeking an IT Systems Support Engineer to strengthen our Theatro team. This role emphasizes desktop and server operations virtualization endpoint management network support and security. This position focuses on ensuring day-to-day IT operations run smoothly supporting end users and maintaining reliable systems.

Desktop & Endpoint Management

• Troubleshoot Windows and macOS devices (hardware drivers updates imaging).
• Provision and configure laptops desktops and mobile devices including VPN clients.
• Provide Tier 2 escalation support for user issues including peripherals (monitors printers docks).

Server & Virtualization Support

• Support enterprise virtualization platforms (VM lifecycle patching monitoring).
• Perform core server administration tasks (file shares account checks group policy troubleshooting).
• Support backup and recovery workflows.
• Assist with Linux-based systems at an operational level (logs service restarts troubleshooting).

Network Support & Troubleshooting

• Monitor enterprise network and wireless dashboards for health and performance.
• Diagnose endpoint connectivity issues (IP/DNS problems VLAN mismatches switchport issues).
• Provide network support and escalate complex issues to senior networking staff when necessary.

User & Operations Support

• Participate in onboarding/offboarding workflows (hardware setup account validation access checks).
• Troubleshoot end-user issues in productivity and collaboration platforms (email file sharing meetings documents).
• Provide support for VPN connectivity at the end-user level.

Documentation & Process

• Create and maintain troubleshooting guides SOPs and knowledge base articles.

• Document fixes and workflows for repeatability.

• Contribute to user-facing guides and training materials where needed.

• Assist with asset lifecycle management (hardware/software tracking inventory updates).

• Provide occasional end-user training on common tools and workflows.

Desired Skills & Experience

• Strong troubleshooting skills across desktop server and virtualization environments.
• Proficiency in enterprise network and wireless environments (troubleshooting monitoring endpoint connectivity)Familiarity with enterprise virtualization and backup platforms.
• Ability to support both Windows and Linux server environments at an operational level.
• Strong communication and documentation skills.
• Nice to have: scripting/automation (PowerShell Python) awareness of compliance frameworks exposure to cloud identity and productivity platforms.

Target Base Salary Range: $70000 - $80000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-RO1

Basic Requirements

• Bachelors Degree
• OR 2 years of IT/IT Support/Systems Support experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.