Patient Scheduler
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Job Location:
Santa Fe, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Presbyterian is seeking a Patient Scheduler. Schedulers focus on coordinating patient scheduling with precision to ensure a smooth and positive healthcare experience. It involves verifying insurance eligibility securing prior authorizations or referrals and responding to provider network inquiries using specialized tools. The position also emphasizes patient comfort through proactive communication and rounding helping manage expectations and reduce anxiety during delays. By balancing administrative accuracy with compassionate service this role plays a vital part in supporting both clinical operations and patient satisfaction.
Type of Opportunity: Full Time FTE: .50/20 Hours per Week
Work Schedule: Varies Days and Hours
How you grow learn and thrive matters here.
- Educational and career development options including tuition and certification reimbursement scholarship opportunities
- Loan forgiveness through theNew Mexico Higher Education Department
- EPIC electronic charting system
This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)
Qualifications
- High school diploma
- *A minimum of nine (9) months of work experiences in office healthcare or customer service environment is required.
Responsibilities
Achieve exceptional patient experience using CARES AIDET and EPE tools
Address and attempt to resolve complaints using key words at key times
Manage conflict and involve a supervisor when necessary
Round with waiting patients to ensure comfort and communicate delays
Perform patient scheduling and validate accurate demographics
Guide informed conversations about in-network coverage following CDS and RDS guidelines
Set expectations regarding prior authorizations referrals and out-of-pocket costs
Refer patients to Financial Advocate or Financial Advocacy Center as appropriate
Create complete and accurate telephone encounter messages and route via Epic in-basket
Instruct patients on the Release of Information process and ensure proper form submission
Understand the link between quality service patient satisfaction and reimbursement
Meet telephone performance metrics including time to service and abandonment rate
Make confirmation calls with visit-specific directions and instructions
Respond promptly to patients in distress and alert clinical team per clinic manager guidelines
Maintain a clean and safe scheduling area waiting room and walkways
Report any safety concerns immediately
Complete annual Code Blue competency for clerical staff
Perform appointment reminder calls and rescheduling as assigned
Evaluate provider schedules and take action to ensure accuracy and efficiency
Demonstrate CARES behaviors: Collaborate be Accountable Respect Engage and Serve
Benefits
Learn more about our employee benefits.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are a locally owned not-for-profit healthcare system comprised of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 13000 employees - including more than 1200 providers and nearly 3500 nurses.
Our health plan serves more than 640000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Find the medical care and health plan you and your family need at Presbyterian Healthcare Services, an integrated system of hospitals, healthcare providers and insurance plans serving patients and members in New Mexico.
