Learning and Development Program Manager, L&D Program Manager

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are currently seeking an innovative and analytical Learning & Development (L&D) Program Manager who will be responsible for shaping the onboarding training and career development of the Americas (AMER) CPI team. The ideal candidate should be able to work in a cross functional fast-paced environment; has training development program management and communication skills.

As the AMER CPI L&D Program Manager you will be responsible for creation and execution of an accelerated roadmap to support AMER regions. Successful candidates are collaborators who work closely with cross-functional teams to effectively prioritize and deploy training programs based on team and business need. The role demands excellent verbal and written communication skills strong presentation skills and proficiency with Microsoft Office Suite and related program software.


Key job responsibilities
Key job responsibilities
Maintains records of training and development activities attendance results of tests and assessments and retraining requirements. Leads with a data-focused approach to evaluate current technical team skill sets existing training resource quality and new training resources to continually raise the bar for each team role at each level. Conduct skill assessments of team members - directly and in partnership with team managers - to develop targeted training curriculums for all CPI team roles. Develops and implements recorded training and experiential training on technical systems and specialty components. Partners with internal Data Center (DC) Operations customers to develop training that aligns with customer needs. Supports weekly onboarding and new hire equipment setup calls and related support. Writes narratives to communicate training mental model and changes needed to be made to it.


About the team
About the team
Critical Projects Implementation (CPI) is a project management and execution team that operates within operational data center spaces as an entity of Data Center Capacity Delivery (DCCD). Our team is tasked with critical infrastructure improvement projects to optimize capacity critical power and cooling at deployed sites globally that exceed the scope of regular preventative maintenance and engineering operations. Projects also include Reworks and Conversions (RWK/CON) Infills (INF) Upgrades (UPG) and Data Center Capital Improvement (DCCI) projects. Over 90% of CPI work is conducted around above adjacent or under operational racks and supporting equipment in the data center spaces. The team is established in three primary regions (AMER APJC and EMEA). Each region includes regional managers that are supported directly by cluster managers and project larger regions area managers are responsible for oversight of specific availability zones (AZs) to support the project managers. CPI project managers work at the data centers and have the direct responsibility of managing yellow badge labor force to conduct work. The project managers relay consistent communication about safety security availability and schedules to project stakeholders.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

#DCCDAMER


- 7 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree in Human Resources Training and Development or related field
- 5 years of experience developing and delivering technical training

- 5 years of driving process improvements experience
- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field
- Certification in training and development from the Association for Talent Development (ATD) International Society for Performance Improvement (ISPI) SHRM or similar organization.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $215100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.