Director AdminAdvantage Operations

Are you a strategic leader who thrives in fast-paced environments inspires high-performing teams and is passionate about delivering exceptional customer experiences Join us as Director of AdminAdvantage Operations where youll lead the delivery of post-sale services for Manulifes Group Benefits outsourced administration offering.

This is a pivotal role that blends operational excellence innovation and leadership to drive meaningful outcomes for our clients and employees.

Position Responsibilities:

Client Experience & Relationship Management

• Champion a customer-first mindset across the team ensuring every interaction adds value.

• Build trusted relationships with clients acting as a strategic advisor and problem solver.

• Use data and feedback to continuously improve service delivery and client satisfaction.

Operational Leadership

• Lead day-to-day operations with a focus on efficiency scalability and quality.

• Evolve policies and procedures to support growth and compliance.

• Embrace technology and automation to simplify processes and enhance outcomes.

Strategy & Innovation

• Shape and execute operational strategies aligned with business goals and market trends.

• Stay ahead of industry developments to keep AdminAdvantage competitive and future-ready.

• Partner with senior leaders to drive transformation and long-term growth.

Team Development & Culture

• Build coach and empower a resilient high-performing team.

• Foster a culture of collaboration inclusion and continuous improvement.

• Be a visible accessible leader who inspires and supports others to do their best work.

Project & Risk Management

• Lead cross-functional initiatives that deliver measurable impact.

• Proactively identify risks and implement mitigation strategies to ensure business continuity.

Required Qualifications:

Youre not just looking for a job youre looking to lead with purpose inspire others and make a meaningful difference. You bring:

• A strategic mindset with the ability to see the big picture while driving day-to-day excellence.

• Proven leadership experience in operations especially in client-facing environments where service and outcomes matter.

• A passion for people you know how to build coach and energize high-performing teams.

• Customer obsession youre driven to understand client needs and deliver solutions that exceed expectations.

• Comfort with change you thrive in dynamic environments and lead others through transformation with confidence and clarity.

• Strong analytical and decision-making skills backed by data and a focus on continuous improvement.

• Excellent communication and relationship-building abilities with a knack for influencing across levels and functions.

• Experience in process optimization and change leadership always looking for smarter faster better ways to work.

• A growth mindset youre curious resilient and always learning.

• Bachelors degree in Business Administration Management or a related field or relevant experience.

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.