Associate Education Consultant

Job Description

MedCerts is a national online career training school pioneering the way students learn and employers hire. Focused on direct-to-consumer MedCerts a Stride company is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT it serves individuals from all backgrounds including the military and their families career changers and the under- and unemployed. MedCerts delivers certification and career training through HD-quality video-based instruction virtual simulations games and animations and on-the-job training through Experiential Learning solutions. Since 2009 the company has developed over 50 career programs trained and up-skilled more than 95000 individuals across the country and partnered with over 500 American job centers and more than 1000 healthcare organizations to build talent 2020 MedCerts was acquired by Stride Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative high-quality tech-enabled education solutions curriculum and programs directly to students schools the military and enterprises in primary secondary and post-secondary settings. Innovative learning technologies are leveraged and programs are developed with purpose utilizing a custom assortment of the 12 Elements of Learning as defined by the Product Development Team.

The overall responsibility of an Associate Education Consultant with MedCerts is to recruit prospective students to enroll in the right MedCerts program. Customer service and professionalism throughout the process is a must and will be monitored by leadership.

We are looking for someone that wants to work alongside amazing people while creating great products and experiences that make a difference in lives of thousands of adult-learners each year. MedCerts promotes a culture of accountability integrity and collaboration where our team members have an opportunity to develop and grow professionally.

ESSENTIAL FUNCTIONS

• Meet and exceed monthly quarterly and annual recruitment goals.

• Provide excellent customer service to all current and potential students.

• Obtain expert product knowledge in all MedCerts educational courses and programs.

• Responsible for three or more hours of student talk time per day.

• When three or more hours of student talk time per day is not met Educational Consultants are responsible for making 75 outbound calls per day

GENERAL DUTIES AND RESPONSIBILITIES

• Continually prospect new students using MedCerts ISDC dialing system text messaging and email.

• Follow up with prospective students for training application and approval forms.

• Develop and maintain referral partnerships with current and former students. One enrollment per month from a referral source.

• Provide prompt follow-up on all incoming leads. Within business hours the expectation is 5 minutes or less.

• Responsible for understanding and discussing how the student will pay for our program. Ex: MyCAA WIOA and or Self-Pay

• Utilize Salesforce to manage a successful pipeline of prospective students.

• Maintain complete Salesforce records. Add notes for every interaction with our students and properly status students within the sales cycle.

REQUIRED QUALIFICATIONS

• Experience with Microsoft Office software (Word Outlook Excel PowerPoint)

• Professional communication skills.

• At least 2 years of experience in sales or admissions is required.

• BA/BS degree or equivalent experience

• Inside Phone Sales Experience- Minimum 2 years High Volume

• Experience with CRM software required (Salesforce preferred)

• Proficient in technology applications used within the organization including but not limited to Microsoft Suite Salesforce Google Suite Internet & Search

Work Schedule Requirements (Non-Negotiable Coverage Window)
This role requires consistent coverage during the following hours:
12:00 PM to 9:00 PM Pacific Time (PT)

We welcome applicants located in any U.S. time zone. For reference this coverage window equates to:
3:00 PM to 12:00 AM Eastern Time (ET)

2:00 PM to 11:00 PM Central Time (CT)
1:00 PM to 10:00 PM Mountain Time (MT)

Employees must be able to work the full coverage window listed above in their respective time zone.

COMPENSATION & BENEFITS: Stride Inc. considers a persons education experience and qualifications as well as the positions work location expected quality and quantity of work required travel (if any) external market and internal value when determining a new employees salary level. Compensation will differ based on these factors the positions level and expected contribution and the employees benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the hourly range to be $18 per hour. Eligible employees may receive a bonus. This salary is not guaranteed as an individuals compensation can vary based on several factors. These factors include but are not limited to geographic location experience training education and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits retirement contributions and paid time off.

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs you can request the appropriate accommodation by contacting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status or any other basis prohibited by federal state or local law. Stride Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant.