AI Customer Service Engineer
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Job Location:
Nieuwegein - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
AI Customer Service Engineer Join a High-Performance E-Commerce Team!
Founded in 2018 and headquartered in The Netherlands GT Ecom BV is building the worlds most efficient direct-to-consumer infrastructure. By 2026 we aim to operate 50 online stores and reach $500M in revenue.
Why Work With Us
Hard Work That Matters Everyone gives their best and pushes boundaries.
Freedom Responsibility Work when where and how you wantbut own your results.
Constant Improvement Learn evolve and get 1% better every day.
Positivity & Collaboration Tackle challenges with energy and optimism.
Honesty & Transparency Straight talk builds trust.
Excellence & Creativity High standards and bold ideas drive our work.
Your Role
As our AI Customer Service Engineer youll play a key role in improving testing and maintaining the AI tools that power customer service efficiency including our Email Bot and other automation projects. Youll bridge technology and operations ensuring our Customer Service Team Leaders are supported while driving innovation that enhances the overall customer experience. Your contributions will directly shape how AI elevates customer interactions and operational excellence.
Role Responsibilities
Lead and align with Team Leads (Disputes Email CS Process Improvement) to resolve escalations monitor KPIs and ensure team adherence to evolving policies and automations.
Review AI-generated responses identify and correct logic errors and refine prompt systems to optimize accuracy tone and efficiency.
Build iterate and maintain customer service automations in Python including bug fixes QA and deployment.
Design and launch new AI-driven workflows or tools designed to reduce refunds improve NPS or increase operational scalability.
Adjust policies and procedures based on live data to align with short-term profitability targets and long-term experience goals.
Prototype and test new CS procedures or response flows measuring impact on refund rates dispute rates and customer satisfaction.
Who Were Looking For
A technically skilled professional with proven experience in AI development and automation; proficiency in Python is required (self-taught experience is equally valued).
A resourceful individual with practical experience in maintaining and improving AI systems used in operational settings.
A strategic problem-solver who can identify inefficiencies automate processes and drive measurable results across multiple customer service function
Experienced in collaborating with team leads to ensure smooth coordination between technology and day-to-day operations.
Brings a structured problem-solving mindset and a willingness to take ownership of technical and operational outcomes.
Prior exposure to team support or coordination is a plus as is an eagerness to learn leadership principles.
Ideally based in the Netherlands for efficient collaboration with the core management team.
Role type: Independent contractor (preferably based in the Netherlands)
Work model: Fully flexible working hours / Hybrid at least 1 day per week in-office if youre based in the Netherlands remote the rest
Time tracking: Hubstaff time tracker
Compensation package:
Hourly pay performance incentives
Monthly health stipend on your 3rd month with the company
Annual salary increment
Health insurance coverage in your 2nd year with the company
Apply now and show us your skills!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
GT Ecom BV is a global direct-to-consumer company founded in 2018 and headquartered in The Netherlands. With 160+ remote e-commerce professionals worldwide, we operate 50+ online stores, aiming for $500M in revenue by 2026. We blend local brand experiences with global logistics—powere ... View more
