Helpdesk Facilities Management Coordinator
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Job Location:
Newcastle upon Tyne - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
With over 35 years experience Bradley Hall are well-recognised as one of the most prominent and successful property companies in the North of England. We offer a multi-disciplinary practice with services provided in Valuation & Lease Advisory Commercial Agency Residential Agency Land & Development Building Surveying Property Management and New Homes.
Over recent years the company has grown beyond the North East and now has a presence in Leeds Manchester Carlisle and Birmingham with more on the horizon.
Our people are our biggest asset and key to our success we pride ourselves on creating an environment whereby our teams are able to develop and reach their full potential by working towards our core values. Many of the existing department heads have grown and progressed into their roles which highlights the companys commitment to promoting from within.
The Helpdesk Coordinator / Facilities Manager is responsible for coordinating and managing helpdesk requests and facility operations across a portfolio of commercial properties. This role ensures that tenants contractors and internal teams receive timely support and that all buildings are maintained to the highest operational and safety standards.
Key Responsibilities
Helpdesk & Tenant Support
- Serve as the first point of contact for tenant service requests and maintenance issues via the repairs mailbox.
- Log prioritise and assign service tickets to maintenance staff or external vendors.
- Track progress and follow up to ensure all requests are completed within agreed timelines and service standards.
- Communicate proactively with tenants regarding issue status maintenance schedules and building updates.
- Maintain detailed records of all tenant interactions and service activity.
Facilities Operations
- Oversee daily building operations including HVAC plumbing electrical cleaning and security systems.
- Liaise with the property inspector for site inspections to ensure properties are clean safe and in good repair.
- Schedule and supervise preventative maintenance programs for all critical systems and equipment.
- Respond promptly to facility-related emergencies coordinating contractors and internal teams as needed.
- Support sustainability initiatives including energy management and waste reduction.
Contractor Management
- Source negotiate and manage service providers for cleaning landscaping maintenance and security.
- Monitor contractor performance ensuring compliance with service level agreements and safety regulations.
- Maintain and update contractor documentation including insurance certificates and permits.
- Review and approve vendor invoices ensuring accuracy and alignment with budgets.
- Tendering of contracts for upcoming budgets and or any underperforming contractors.
Administrative & Reporting
- Maintain the helpdesk and work order management system (Re-Leased).
- Assist with service charge budgeting cost tracking and procurement for facility-related expenses.
- Support property audits compliance inspections and documentation for risk management.
Health Safety & Compliance
- Ensure compliance with building codes fire safety health and environmental regulations.
- Maintain up-to-date records for safety inspections equipment certifications and incident reports.
Qualifications
- Education: Diploma or Bachelors degree in Facilities Management Property Management Building Services or related field.
- Experience: 35 years in commercial property or facilities management; experience in multi-tenant buildings preferred.
- Technical Skills:
- Proficiency with management software (re-leased).
- Strong working knowledge of building systems (HVAC electrical plumbing security).
- Proficient in Microsoft Office Suite.
- Certifications (Preferred):
- Facilities Management (BIFM IFMA or equivalent)
- Health & Safety (IOSH / NEBOSH)
Core Competencies
- Excellent communication and customer service skills.
- Strong organisational and problem-solving abilities.
- Ability to manage multiple priorities across different sites.
- Vendor negotiation and contract management.
- Attention to detail and proactive approach to maintenance and safety.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Our team of experts throughout our established branch network of offices is here to ensure that our clients are supported with any property related project big or small from start to finish.Our dedicated service departments work closely in partnership and include; Commercial Agency Va ... View more
