UK Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At OCU were leading the way in energy transition and utilities contracting across the UK.
Our mission is to innovate and deliver sustainable solutions that make a positive impact.
OCU Digital is the face of the technology for OCU a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Stockport or Preston.
About the role
This a pivotal service leadership role at a transformative moment in the companys growth. As the UK Service Delivery Manager you will lead the operational performance of OCU Groups Technology Services supporting over 6000 users worldwide. Reporting to the Group IT Director youll ensure that service excellence reliability and user satisfaction remain at the heart of our global delivery model.
Youll oversee multiple managed service partners and internal teams maintaining seamless delivery across incident request and change management. With a focus on continuous improvement youll drive strategic service enhancements that enable scalability and support OCUs ongoing international expansion.
This is a hands-on leadership role for a proven service professional who thrives in fast-moving high-growth environments. Youll combine governance and agility to ensure our technology services are consistent efficient and evolving; empowering OCUs people and projects to succeed every day.
What we are looking for
- Proven experience in IT service delivery or operations management within a complex multi-site or international organisation.
- Strong understanding of ITIL practices with the ability to implement and govern Incident Request Problem and Change Management processes.
- Demonstrated leadership of internal and outsourced teams driving measurable service improvements and SLA performance.
- Excellent stakeholder and supplier management skills with experience managing multiple MSPs or service partners.
- Analytical and data-driven with the ability to interpret performance metrics and translate insight into actionable improvements.
- Confident communicator capable of influencing at all levels from engineers to senior leadership.
- Hands-on experience with service management tools such as ServiceNow Jira or Freshservice.
Driven by values powered by inclusion.
At OCU our values guide everything we do: integrity collaboration respect innovation and one company united. They shape how we work with our clients communities and each other. We believe that inclusion is more than a principle its the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive we create a workplace where diverse perspectives are valued and everyone feels they belong.
Together we build stronger teams deliver better outcomes and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.
If you are invited to progress in the recruitment process will you require any reasonable adjustments to support you Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customer-focused civil engineering solutions.Working directly with many of the countrys leading blue-chip power water telecoms and ra ... View more
