Bilingual Korean Customer Support Specialist ON SITE

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the worlds first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices free home delivery and world-class support on this first-of-its-kind centralized platform. With BlinkRx never again will a patient show up at the pharmacy only to discover that they cant afford their medication their doctor needs to fill out a form for them or the pharmacy doesnt have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product materials and processes

Requirements:

• Bilingual Korean required with strong command of the English language
• High school diploma or GED required Bachelors degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills analytical ability good judgment and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• Full time 40 hrs/week (5x8) rotating Saturdays 1/month: 9am- 5pm
• Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm 9am-5pm 10am-6pm 11am-7pm 12pm-8pm and 1pm-9pm)
• Scheduling flexibility as your schedule may change over time according to business needs
• Onsite: 400 South Woods Mill Rd Suite 100 Chesterfield MO 63017

Benefits:

• Medical dental and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking