Product Owner

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors if applicable in PRIORITY order.)

End-to-end ownership of assigned Processes (Design Implement and Execute)

Owns creates and maintains assigned process documentation

Owns creates and maintains end-user training for assigned processes

Consults with Departments and Divisions on specific needs to offer proposed solutions and implements appropriately

Provides expertise in process/product design including elicitation and prioritization of business requirements

Identifies and monitors process KPIs and reports to leadership in agreed-upon cadence

Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity efficiencies and effectiveness.

Follows all ITIL processes in relation to personal/team ticket management

Investigates problems and risks to define propose solutions and/or mitigations

Understands all Administrative functionalities of the custom built and CSM ServiceNow applications and understands their impact on process workflows

Documents accordingly in the HCA ISAM

Implements a Governing Board to review and approve enhancement requests

Assists in prioritization and scope of work requests for either the development team or vendor engagement

Completes all assigned deliverables and contributes to success of projects and annual tool upgrades

Communicates with end users and other stakeholders through multiple channels

Implements and Facilitates User Review Groups

Builds and enhances relationships across the enterprise

Creates an environment that encourages information sharing team-based resolutions cross-training and focus on quick and effective problem resolution.

Investigates and troubleshoots application issues performs root cause analysis and works with the team to recommend and implement solutions.

Independently handles end-user requests and incidents follows up to determine the resolution and communicates efficiently.

Serves as process/product expert and liaison on audit-related inquiries.

Focused collaboration with the SMO ServiceNow team including Developers and other Product Analysts to ensure adherence to tool best practices and standards

GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors if applicable in PRIORITY order.) End-to-end ownership of assigned Processes (Design Implement and Execute) Owns creates and mainta...