Customer Support Engineer

Bangalore - India

Monthly Salary: INR 5 - 5

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

We are looking for a Customer Support Engineer (Field-Based) who will be responsible for providing on-site and remote technical support to clients. The role involves installation configuration troubleshooting and maintenance of computer systems networks and related equipment. The ideal candidate should have strong technical knowledge good communication skills and a customer-oriented approach Note: This is a field-based role and a bike is mandatory for client visits.

Key Responsibilities :

Interact with clients via phone email or in person to understand and resolve technical issues.

Install configure and maintain computer applications operating systems and network components.

Diagnose troubleshoot and resolve hardware and software issues efficiently.

Handle issues related to desktop systems printers plotters scanners and other IT peripherals.

Configure and monitor computer networks ensuring proper connectivity and system performance.

Provide timely and accurate feedback and maintain customer satisfaction throughout the support process.

Document all issues resolutions and procedures in the knowledge base and system logs.

Coordinate with internal teams for escalated issues to ensure timely resolution.

Follow up with clients after service to ensure issues are fully resolved.

Learn and update knowledge regularly through company portals and training (e.g. HP Portal).

Prepare accurate reports and maintain service records.

Assist in deploying new hardware or software systems for client companies.

Train users on system usage and basic troubleshooting procedures.

Requirements

Education:

Any Degree / Diploma in Computer Science IT or related field.

Experience: years in desktop/network support or field service (freshers welcome).

Strong knowledge of computer hardware operating systems (Windows/Linux) and basic networking.

Excellent communication troubleshooting and problem-solving skills.

Ability to work independently and manage multiple client visits.

Bike and valid driving license are mandatory.

Required Skills:

SEO PR Digital Marketing & Boucher Preparation

Required Education:

Bachelors degree in Marketing or related field.

Job Description: We are looking for a Customer Support Engineer (Field-Based) who will be responsible for providing on-site and remote technical support to clients. The role involves installation configuration troubleshooting and maintenance of computer systems networks and related equipment. The i...