Job Description of Technical Lead
This position serves as the primary operational resource to support Vertiv operated Data Centers. This position will provide service operation support for the overall hands-on management of the Electrical (M&E) and across Vertivs portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations. It will also include event management incident management problem management change management and cost/contract addition this will include the relationship management with the landlords critical facility vendors Data Center Construction team Data Center Operations team Technical Program Managers Security team and Logistics team in India. The position will require 24x7 on-call scheduled weekend work support. The location for this job to be discussed as there may be opportunities in customer premises.
Primary responsibilities and SME fields include but are not limited to:
Technical Lead Duties and Responsibilities
Conduct interviews hire and train new technical support staff.
Provide guidance and insight to upper management and procure buy-in
Report progress including any changes made to plans and production
Contribute to product design and establishment of requirements
Delegate technical responsibilities and monitor the progress of projects
Deliver products consistently on time and on budget
Oversee user testing and report resultsadjust requirements as needed
Work closely with project manager during all phases of the development lifecycle
Review all work produced by the development team
Ensure code produced meets company standards
BASIC QUALIFICATIONS
Minimum 10 years experience for Diploma & for degree Min. 05 years out of his experience he should have relevant experience of at least 03 years of Data Center operations & facilities Management.
An Diploma / Graduate Degree in a technical field (Electrical Engg.).
An excellent understanding on the nature of mission critical systems (Data Centers Hospitals Power plants facilities etc.).
The candidate needs to be a self-starter and independent worker.
Ability to solve problems at their root stepping back to understand the broader context.
Previous vendor negotiation and management skills for Data Center and/or upgrade construction contracts.
Ability to write and review accurate and complete support procedures system documentation and issue tracking entries.
Shows good judgment and instincts in decision making under pressure.
Ability to prioritize in complex fast-paced environment.
Proactively and continually improve his/her level of knowledge about Vertivs business and relevant technologies.
Able to demonstrate his/her ability to take ownership of technical issues brought to him/her by his/her customer base. If the candidate is unable to resolve certain issues by themselves he/she should demonstrate a willingness to actively engage other support teams to drive it to resolution.
An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices.
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more