Team Leader DFV Co-Response

About Us

At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.

Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.

By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

Are you an experienced leader ready to make a meaningful impact in the fight against domestic and family violence We are seeking a dedicated Team Leader to oversee the day-to-day operations of our Domestic Family Violence (DFV) Co-response service in Cairns working closely with the Queensland Police Service (QPS). In this pivotal role you will lead and support a team of DFV practitioners ensuring high-quality consistent service delivery to clients and stakeholders.

As Team Leader you will provide direct supervision operational leadership and clinical oversight while managing casework performance and duty of care responsibilities. Youll play a central role in implementing organisational strategy driving continuous improvement and fostering a collaborative team culture committed to client safety and positive outcomes. Your expertise will be vital in supporting both the Regional Service Manager and frontline practitioners identifying and addressing gaps in service delivery and ensuring compliance with best practice standards.

If youre passionate about leading change supporting your team and delivering integrated client-focused services alongside QPS and community partners we encourage you to apply.

Additionally you will:

• Foster strong collaborative relationships with Queensland Police Service and other key stakeholders to enhance coordinated responses to domestic and family violence.
• Monitor and analyse service delivery data to identify trends inform decision-making and drive continuous improvement initiatives.
• Lead regular team meetings debriefings and reflective practice sessions to support staff wellbeing and professional development.
• Manage human resource functions for your team including recruitment performance reviews training and workplace health and safety compliance.
• Contribute to the development and implementation of policies procedures and quality assurance processes to maintain high standards of client care and organisational compliance.

About you

To thrive in this role you are a highly motivated and experienced leader with a strong understanding of community service provision and a proven track record of success in managing multi-disciplinary teams across diverse locations. You possess exceptional communication and interpersonal skills with the ability to build strong relationships with stakeholders and drive continuous improvement initiatives. You are a strategic thinker with a passion for making a positive impact on the lives of individuals and families.

Additionally you will possess

• Relevant undergraduate qualification in Business Social/Behavioural Sciences and/or Law.
• Leadership skills including the ability to engage and motivate others and positively influence organisational culture
• Knowledge of current theory and practice relating to community service provision
• Experience in client service delivery including; complex case management assessment intake and risk screening and critical incident response

We Can Offer You

At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home
• Boost Your Take-Home Pay - Access salary packaging options of up to $15900 per year significantly increasing your net income
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters
• Study Leave - Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health
  

The salary is being offered between $109000.00 to $115000.00 per annum to be negotiated depending upon qualifications and experience plus superannuation. Join us and experience a workplace where your wellbeing growth and success are our top priorities.

How to Apply

To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role!

Applications close Sunday 9 November 2025