Concierge

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality.City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine music and culinary arts. We are a unique facility combining a fully functioning winery with intimate concerts food & wine classes private events in a variety of configurations and fine dining. We have created a compelling mix for our sophisticated clientele of foodies and active cultural patronsbringing the wine country experience to the middle of a large city.

Position Summary
TheLead Conciergeis responsible for actively supporting successful box office operations and working to coordinate a hospitable smooth and efficient experience for guests. This role works closely with the Box Office Manager to support and handle box office administrative functions ticketing and guest correspondence and communicate with efficiency accuracy and hospitality.

Overview of Responsibilities

Actively participate in daily box office operations and administrative tasks associated with guest relations

Assist in coordination of box office tasks including placement of ushers and box office staff

Presence during seating on the floor to help address issues as needed

Handle email phone and in-person responses for accuracy completion and approved hospitality format

Greet all guests and answer phones in a warm and professional manner offering them a welcoming environment where their needs are anticipated

Handle in-person ticket sales during box office hours

Troubleshoot and support guest purchases and transactions

Serve as the point of reference for guests who need assistance or information

Assist Box Office Manager in completing the walk-up ticket sales and waitlist sales reports

Notify ticket holders of changes and/or cancellations

Support Vinofile spendings and points reconciliation

Support inventory of City Winery merchandise/ retail

Create show doc excel files for all newly booked shows and events

Adding guests to comp list that are submitted to concierge

Maintaina neat and tidy Box Office

Approve ticket returns or refunds as applicable

Handle comp lists to ensure seat availability for all with room for wait list guests and walk ups

Note special needs guests/VIPs or other special arrangements in show docs

Close out and reconcile daytime box office transactions at close of shift

All other reasonably assigned duties tasks projects implementations as per business need

Minimum Qualifications

Minimum 1-year prior experience in a concierge box office or customer service role in a hospitality setting preferred and/or equivalent relevant experience

Exceptional hospitality and guest service skills

Polished presentation

Proficient typing and computer skills

Aptitude in resolving issues with a customer-focused orientation

Effective communication skills both written and verbal

Ability to work both independently and in a team environment

Ability to work a flexible schedule including days nights weekends and holidays

Must be fluently literate in English including ability to read write and communicate conduct business related mathematics and analyze data

Must be able to sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 50 pounds when needed

About Us

Wine food and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008 City Winery has been turning heads across the nation with amazing live performances delectable cuisine and award winning locally produced wines. But theres more to us than that were a haven for community and creativity a place where the philosophy of hospitality is more than just a buzzword but a way of life. City Winery founded by music industry veteran & visionary Michael Dorf has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90 points City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Additionally City Winery participates in the E-Verify Program in certain locations as required by law.