Experienced Customer Support Engineer

Company:

The Boeing Commercial Airplanes organization is currently seeking an Experienced Customer Support Engineer to support the 777 Fleet Chief Office in Seal Beach California. This position may also support other fleets including cross model projects. The position is responsible for leading resolution of Safety and Economic Service Related Problems (SRPs) to support the in-service fleet by working with Airplane Programs and across Customer Support teams.

Primary responsibilities:

• Provides the Engineering leadership to a team representing multiple skill areas which may include internal and external resources and customers.
• Develops statement of work (SOW) to satisfy research and development ongoing and new business requirements.
• Builds Integrated Project schedule to support the project based on complexity. Project schedule supported with resource-based planning to enable first pass quality. Proficient in project management tools (Project Excel etc. and ability to use tools to tell a story)
• Responds to changes to SOW assesses the impact and negotiates proposed changes to determine modifications to the deliverables resources costs and schedules.
• Ensures any delinquencies have a risk identified to the overall project execution. Ability to clearly articulate a recovery plan propose re-plan demonstrate and instill urgency with stakeholders and be specific in any help requested
• Leads project execution to complete the work statement.
• Identifies performance metrics.
• Plans identifies and coordinates resources required over the life of the project or program.
• Defines plans for risk mitigation and opportunity.
• Compares actual results to baseline plan to assess project performance efficiencies productivity and lessons learned.
• Provides technical business and integration leadership for the development and execution of project or team plans.
• Ensures parts readiness that supports the release of service information.

Basic Qualifications (Required Skills and Experience):

• Bachelor of Science degree from an accredited course of study in engineering engineering technology (includes manufacturing engineering technology) chemistry physics mathematics data science or computer science
• 5 years of related work experience or an equivalent combination of education and experience
• 5 years of experience working with internal and external customers

Preferred Qualifications (Desired Skills and Experience):

• Strong experience with BCA customer support processes
• Ability to successfully collaborate and integrate with cross functional teams
• Demonstrated customer knowledge and mindset
• Ability to build an environment of transparency and trust
• Strong project engineering experience

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary Pay Range: $104550 - $141450

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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