Service Desk Level 2 Analyst Westchester County, NY

Join DYOPATH as a Service Desk Level 2 Analyst Westchester NY

Are you energized by solving technical puzzles and helping people stay connected and productive

DYOPATH is on the lookout for a on-site Service Desk Level 2 Analyst who thrives on team spirit relentless curiosity and a genuine care for delivering exceptional support.

Why Youll Love Working Here

• Purpose with Passion Join a company whose L.O.V.E. philosophy: Living Our Values Every Day transforms everyday work into meaningful impact.
• Grow & Thrive DYOPATH invests in your ongoing development from certifications to career planning.
• Award-Winning Culture Known for outstanding IT service we bring the same dedication internally: toward each other.
• Fun & Respectful Teamwork Collaborative upbeat environments where achievements are celebrated!

Awesome Benefits

• Medical Dental & Vision Coverage
• Life Insurance
• 401(k) with company match
• Plus You Pick a Day paid holiday
• FSA & HSA options
• Pet Insurance (because pets are family!)
• and much more!
  Full benefits overview at Overview
  • Location: Sites in Westchester NY (on-site first shift MF)
    • Must be willing to travel to the following sites:
      • Katonah NY
      • Bedford NY
      • Armonk NY
      • Scarsdale NY
      • Greenwich NY
      • New Canaan NY
  • Pay Rate: $28.05/hour & Mileage Reimbursement

  Your Mission as a Service Desk Level 2 Analyst

  • Be the go-to technical resource for desktop laptop printer mobile device software and network issues.
  • Take on mid-level challenges fix what others couldnt and escalate when needed.
  • Collaborate with other IT teams to troubleshoot and resolve escalated incidents.
  • Mentor Level1 analysts: coach guide and empower them.
  • Prioritize user satisfaction manage timely issue resolution and follow up.
  • Invest in yourself: pursue training certifications and ongoing learning.
  • Engage in special projects that shape how we deliver services.

  What You Bring to the Team

  Education & Certifications

  • Associates degree (or higher) in Computer Science or similar preferred.
  • Professional certifications (or working toward):
  • HDI Support Center Analyst (HDISCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals
  • Microsoft 365 Certified: Endpoint Administrator Associate

  Experience & Skills

  • 24 years in technical support with at least 1 year as a Service Desk Level 2 Analyst or similar role.
  • Exceptional customer service skills communicating technical solutions clearly for all user levels.
  • Strong proficiency in Windows OS Microsoft Office suite and advanced network troubleshooting.
  • Familiarity with ITIL or similar service frameworks.
  • Comfortable working both independently and collaboratively.
  • Great analytical and multitasking skills under pressure.
  • Skilled with remote-support tools and techniques.

  Why This Role Rocks

  As a Service Desk Level 2 Analyst you wont just fix problems youll be a trusted advisor a mentor and a key player in delivering world-class IT support. Youll work with passionate people learn new skills and help shape the future of tech services at DYOPATH.

  Ready to Elevate IT Experiences

  If youre excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture DYOPATH wants you!
  Apply now to become our next Service Desk Level 2 Analyst in Westchester NY.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.