Banquet Captain- Embassy Suites Phoenix Biltmore

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a dynamic and meticulous banquet captain to supervise and manage all banquet events at our beautifully renovated lobby and conference space. As the banquet captain you will be responsible for managing the staff schedule ensuring that banquet operations run smoothly and prioritizing the comfort and safety of our guests in the continuing efforts to delivery outstanding guest service and financial profitability.

To be a successful banquet captain you should have strong leadership skills and be able to manage multiple streams of information. Ultimately a top-notch banquet captain should remain calm in highly stressful situations and demonstrate excellent time management and organizational skills.

Banquet Captain Responsibilities:

Welcoming guests upon their arrival and assisting them with their seating arrangements. Meet with client representative responding to requests in a timely friendly and efficient manner.

Assisting managers and organizers with planning the layout and logistics of events.

Setting up and managing staff shifts and timetables.

Developing and providing staff with the necessary training including customer service and serving etiquette.

Managing the setup of events.

Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.

Monitoring the inventory of supplies equipment and furniture.

Tending to guests requests questions and complaints.

Ensuring that the venue and facilities remain neat and clean.

Ensuring that all applicable safety regulations are communicated and adhered to.

Supervise food and beverage service throughout banquet functions to ensure quality service and product quality

Assist with the planning organizing and execution of all banquet functions including but not limited to breakfast coffee breaks luncheons dinners cocktail receptions galas etc.

Participate in and lead department meetings

Process banquet checks accurately and efficiently for payment

Ensure guest satisfaction throughout the meal service

Serve alcoholic/non-alcoholic beverages in accordance with federal state local and company regulations

Banquet Captain Requirements:

High school diploma or GED.

Degree in hospitality or similar preferred.

A minimum of 3 years experience as a banquet captain or similar.

Excellent leadership abilities and the ability to manage many staff members.

Great time management and multitasking abilities.

Excellent written and verbal communication abilities.

The ability to provide an excellent level of customer service even in stressful situations.

Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.

Willingness to work long hours irregular shifts and on weekends and holidays.

Food Handlers and Alcohol Certification required

EOE/AA/Disabled/Veterans

What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

Hospitality - Were passionate about delivering exceptional guest experiences.
Integrity - We do the right thing all the time.
Leadership - Were leaders in our industry and in our communities.
Teamwork - Were team players in everything we do.
Ownership - Were the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!