Home Ownership Assistant

Permanent

Full time (37 hours per week)

About the Role

Are you passionate about customer service and keen to make a difference in peoples lives We are seeking a proactive enthusiastic and detail orientated Home Ownership Assistant to join our Home Ownership team.

Youll be the first point of contact for customers and providing key administration support to our coordinators ensuring a seamless and positive experience for purchasers vendors and current homeowners.

As Home Ownership Assistant you will be:

• The first point of contact for customer enquiries providing accurate and clear information.

• Delivering a timely customer-focused service for our customers wanting to buy more shares in their home sell their shared ownership home extend their lease redeem their equity loans and other property transactions.

• Supporting the administration and processing of applications including data entry with accurate record keeping ensuring documents are collated and uploaded efficiently to our CRM systems (Dynamics Orchard) and spreadsheets.

• Promoting and embedding the bpha brand ensuring strong brand awareness and excellent customer satisfaction.

• Building and maintaining relationships with stakeholders customers and colleagues.

• Proactively manage live enquiries and close those no longer proceeding.

• Adhering to policies procedures and relevant legislation such as anti money laundering a General Data Protection (GDPR).

• Meeting or exceeding asset sales targets and contributing new ideas to improve ways of working.

• Undertaking other duties as required to meet the changing needs of the organisation and where required providing support to the wider sales and marketing team.

About You

• Strong customer service with excellent written and verbal communication skills (email telephone face-to-face).

• Strong administrative skills; competent in MS Office CRM systems and telephony.

• Excellent team worker able to build relationships and support colleagues and maintain a good team dynamic.

• Able to work in a busy fast-moving sales environment and prioritise workload independently.

• Enthusiastic with a can-do attitude and commitment to high performance.

• Adaptable approach to work and sector changes.

• Ambition for team and personal growth and development.

Knowledge & Experience:

• At least two years experience in a customer-facing role (email telephone face-to-face).

• Experience of working in a fast paced administration environment.

Desirable:

• Knowledge of shared ownership and affordable housing products.

• Experience building relationships internal and external customers.

Why Join Us

At bpha our values are at the heart of everything we do:

• We take responsibility: We do what we say and are accountable for our actions.

• We show empathy: We respect and listen to every colleague and customer.

• We are better together: We value diversity and achieve more as one team.

• We are ambitious: We strive for excellence and make a positive difference.

Are you ready to make a difference with data

Apply now to join bpha as our Home Ownership Assistant!

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

INDMED

bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.

We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.

We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.

All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.

We own or manage over 19500 homes and over 500 staff.