Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
Join Tarkett a global leader in innovation flooring solutions and sports surfaces. We believe our entrepreneurial culture is what differentiates us from the competition. So if youve got what it takes we invite you to CHANGE THE GAME WITH US!
CUSTOMER Care Representative
The Customer Service Representative is primarily responsible for providing effective customer service for all Domestic Residential and/or Commercial Distribution by utilizing excellent in-depth knowledge of company products and programs. The Customer Service Representative will interface with customers to process orders handle inquiries and assist other department while ensuring product delivery and customer satisfaction in a timely professional manner.
Responsibilities
Resolve customer inquiries including but not limited to; order status product information order processing account status sales programs as well as product line knowledge
Process all customer orders received by EDI telephone fax email and mail for Tarkett through order entry system (SAP) efficiently and error free
Review delivery due list for all customer orders in all plants to align with delivery requests
Collaborate with cross functional team members including; Executive Sales Manager Field Sales Representative Marketing and Production as to customer order status
Answer customer inquiries via fax phone email and mail
Check stock and provide availability dates to customers
Provide freight quotes once processed through the Logistics Department.
Ship samples as required by customers for product specials
Collaborate with other departments such as billing credit freight and transportation to solve customer inquiries
Locate out-of-stock material for customers when required from other distributors
Other duties as assigned
Desired Skills and Experience
High school diploma or general education degree (GED); AA or BA degree
Minimum of three years of customer contact experience
Ability to resolve complex or unusual requests and problems
Excellent interpersonal and communication skills both verbal and written
Ability to work effectively with cross-functional departments
Microsoft Office proficiency
Ability to read and interpret documents such as procedure manuals work instructions and software manuals
Ability to deal with problems involving several concrete variables in standardized situations
Ability to manage multiple accounts/tasks at any given time
Excellent attention to detail
What We Offer
A commitment that Safety is #1
Competitive benefits pay and retirement plan options!
Career growth stability and flexible work arrangements.
Responsible Manufacturing Protecting Our Planet for the Future
We utilize renewable energy and a closed loop recycled water process.
We are committed to reducing greenhouse emissions and water consumption.
We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12000 employees and 34 industrial sites. Offering a wide range of products including vinyl linoleum rubber carpet wood laminate artificial turf and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles fully aligned with its Tarkett Human-Conscious Design approach.
Tarkett is listed on Euronext (Compartment B ISIN FR000ticker: TKTT).
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With net sales of more than €2.8 billion in 2017, Tarkett is a worldwide leader of innovative flooring and sports surface solutions. Offering a wide range of products including vinyl, linoleum, carpet, rubber, wood, laminate, synthetic turf and athletic tracks, the Group serves custom ... View more
