Program Manager, Operations Professional Workforce Development

Position Summary

The Program Operations Manager drives operational excellence and strategic program development through AI-enhanced systems data-driven insights and innovative delivery solutions that support professional workforce development initiatives. This role combines traditional program management with advanced technology integration to optimize participant experiences streamline operations and enhance program effectiveness. Working at the intersection of operations technology and strategic planning this position ensures efficient delivery of professional education programs while implementing automation and analytics solutions that drive continuous improvement and scalability. This position reports to the Director of Professional Workforce Development and works collaboratively with academic teams technology partners and external stakeholders. The role serves as a key operational partner while contributing to strategic program development and innovation initiatives.

Essential Functions

Program Development & Strategic Operations (40%)

• AI-Enhanced Program Design: Support development of innovative professional education programs by utilizing market intelligence tools participant analytics and automated curriculum design platforms to ensure relevance and competitive positioning
• Operational Workflow Optimization: Design and implement automated systems for program registration participant tracking completion monitoring and credential issuance using AI-powered platforms and integration solutions
• Quality Assurance & Performance Analytics: Establish comprehensive monitoring systems that track program effectiveness participant satisfaction and learning outcomes using data analytics and automated reporting tools
• Cross-Portfolio Program Management: Oversee delivery and operations for assigned portfolio of professional development programs ensuring alignment with strategic goals and implementation of best practices across all offerings

Technology Integration & Process Automation (25%)

• Learning Management System Optimization: Manage advanced LMS configurations API integrations and automated workflows that enhance participant experience and operational efficiency while reducing manual administrative tasks
• Data Analytics & Reporting: Develop and maintain intelligent dashboards that provide real-time insights on enrollment trends participant engagement completion rates and program performance using advanced analytics tools
• Marketing Automation Support: Implement and manage automated marketing campaigns lead nurturing sequences and participant communication workflows that increase enrollment and enhance engagement
• Digital Platform Management: Oversee integration and optimization of multiple technology platforms including registration systems learning management systems and participant tracking databases

Participant Experience & Relationship Management (20%)

• Enhanced Customer Service Delivery: Provide exceptional support to participants through multichannel communication strategies automated response systems and personalized assistance that ensures high satisfaction and retention rates
• Strategic Partnership Coordination: Maintain and develop relationships with industry partners professional organizations and corporate clients to support program delivery and identify collaboration opportunities
• Communication Strategy Implementation: Execute comprehensive communication plans that incorporate automated messaging personalized outreach and targeted engagement strategies throughout the participant lifecycle
• Event Management & Program Launches: Plan and execute program launches networking events and professional development activities using project management tools and automation platforms

Continuous Improvement & Innovation (15%)

• Process Enhancement Initiatives: Lead ongoing analysis and optimization of operational processes using data insights participant feedback and performance metrics to drive efficiency and effectiveness improvements
• Technology Adoption & Training: Support implementation of new technologies automation tools and digital solutions while providing training and support to team members and stakeholders
• Market Research & Competitive Analysis: Conduct research on industry trends competitor offerings and emerging technologies to inform program development and strategic planning initiatives
• Best Practice Development: Document and share successful operational strategies technology implementations and process improvements to support organizational learning and scalability

Knowledge Skills and Abilities

Technical Competencies

• Proficiency with learning management systems marketing automation platforms and data analytics tools
• Experience with project management software CRM systems participant tracking platforms and workflow automation solutions
• Experience with AI applications in education and familiarity with emerging educational technologies
• Proficiency with Microsoft Office Suite and database management systems
• Background in professional education workforce development or continuing education
• Experience of adult learning principles and professional development trends

Operational & Strategic Skills

• Knowledge of project management methodologies and process improvement techniques
• Strong project management capabilities with ability to coordinate multiple programs and competing priorities simultaneously
• Experience with process optimization quality assurance and performance measurement methodologies
• Ability to analyze data identify trends and translate insights into actionable operational improvements
• Strong organizational skills with ability to manage multiple projects and deadlines

Communication & Relationship Management

• Excellent written and verbal communication skills with ability to engage diverse professional audiences
• Demonstrated success in building and maintaining relationships with internal and external stakeholders
• Strong customer service orientation with focus on participant satisfaction and experience enhancement

Personal Attributes

• Detail-oriented approach with commitment to quality and continuous improvement
• Adaptability and enthusiasm for learning new technologies and best practices
• Problem-solving mindset with ability to work independently and collaboratively

Required Qualifications

• Minimum 3-4 years of experience in program management operations or related field with demonstrated progression in technical capabilities and process optimization
• Bachelors degree in higher education administration business or related field or equivalent combination of education and experience

Preferred Qualifications

• 4-5 years of experience in program management operations or related field with demonstrated progression in technical capabilities and process optimization
• Masters degree in higher education administration business or related field or equivalent combination of education and experience
• Professional certifications in project management operations or related areas

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday 8:00 a.m. - 4:30 p.m.

Application Deadline

For consideration please submit your application materials by 4:00 p.m. (MST) October 29 2025.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 9.

Salary Range

The salary range for this position is $58000 - $65000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits

The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.