Senior Food and Beverage Operations Manager Embassy Suites by Hilton San Francisco Airport Waterfront

The team at Embassy Suites by Hilton San Francisco Airport is looking for their next Senior Food and Beverage Operations Manager. Our hotel offers views of the bay along a waterfront trail just five minutes from San Francisco Airport.

From a friendly workplace environment to competitive health benefits career growth opportunities and our Go Hilton travel discount addition the property offers free meals during shifts. We know that youll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortunes Worlds Best Workplaces list!

The ideal candidate will possess the following:

• Minimum 7 years in food and beverage operations including hands-on management of independent restaurants country clubs hotels and banquet departments.
• Proven ability to develop manage and optimize operational budgets ensuring profitability and cost control.
• Labor Control & Scheduling Expertise:Skilled in labor forecasting scheduling and controlling labor costs while maintaining high service standards.
• Innovative Leadership:Demonstrated creativity in modernizing and improving restaurant and banquet operations to enhance guest experience and operational efficiency.
• Track record of successfully managing multiple locations or outlets simultaneously driving consistent performance and brand standards.
• Strong knowledge of food safety quality standards and compliance regulations.
• Ability to recruit train and mentor teams to foster a high-performance culture.
• Experience using operational metrics and analytics to inform strategy and continuous improvement initiatives.

Schedule: Varied must be available to work all shifts including nights weekends and holidays

Pay Scale: $95000 - $110000 depending on experience

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing
As Senior Food and Beverage Operations Manager you would be responsible for overseeing the Food & Beverage operations and assisting in the direction and organization of activities and services of all hotel food and beverage outlets (restaurants lounges room service banquet and evening reception) in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Provide consistent support to all staff during peak restaurant hours and banquet events on evenings weekends and holidays. Develop and implement schedules for the food & beverage operations to maintain productivity and achieve profitable results.
• Plan and direct the staff to meet the daily needs of the operations. Observe food & beverage outlet operations and take necessary action to ensure all standards are being met including conducting taste tests on food & beverage products presentations and qualifies for consistency. Ensure compliance with all Hiltons policies and procedures and brand standards that relate to food and beverage as well as local state and federal laws and regulations.
• Implement effective cost control of food beverage labor and other operating expenses. Monitor the food & beverage budget to ensure efficient operation and that expenditures stay within the budget limitations including achieving budgeted revenue and labor expenses.
• Hire train supervise develop discipline and counsel all food & beverage staff in accordance with business needs productivity service standards and Hiltons policies and procedures.
• Conduct daily pre-shifts and monthly F&B meetings to ensure effective communication across the food & beverage team.
• Attend mandatory meetings including divisional meetings labor meetings leadership meetings etc.
• Regularly review and evaluate customer satisfaction of the individual outlets including banquets service to recommend/implement necessary changes in an effort of improving guest satisfaction and profitability.
• Investigate and resolve any food quality and service complaints.
• Monitor review and provide performance feedback to all food & beverage staff including handling attendance/performance issues.
• Partner with leaders from culinary and commercial teams in creation and merchandising of attractive menu designs for promotions daily specials holiday menus catering menus etc.
• Participate in the development of the annual budget develop short and long term financial operating plans forecasting purchase specifications and department payroll related duties
• Conduct regular inventory of china glassware silverware etc. maintain par stock and make necessary purchase.

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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