Implementation Engineer

Implementation Engineer

Important Information

Location: Makati Philippines

Experience: 2- 7 years

Job Mode: Contract

Work Mode: Work from home Hybrid

Job Summary

As an Implementation Engineer you will be responsible for providing high-quality technical support to our clients and assisting with new client onboarding. Your role will involve troubleshooting software issues documenting solutions collaborating with team members and continuously improving our processes. You will also play a key role in ensuring our customers have a seamless experience with our products and a smooth onboarding process.

Responsibilities and Duties

• Technical Support: Provide prompt and efficient technical support to customers via various channels (email chat).
• Troubleshooting: Diagnose software issues using your knowledge of clients applications.
• Documentation: Create and maintain documentation for common issues and their resolutions contributing to the knowledge base.
• Collaboration: Work closely with other teams including Engineering Product Development and IT to resolve customer issues.
• Process Improvement: Continuously seek ways to improve support processes and tools.
• New Client Onboarding: Assist in the onboarding of new clients including setting up environments configuring software according to client specifications and importing data

Qualifications and Skills

• Bachelors degree in Computer Science Engineering or a related field or equivalent experience.
• Minimum 2 years of experience in a technical support role or similar position.
• Experience with Relational databases and ability to write SQL queries and stored procedures.
• Knowledge of programming / scripting languages (e.g. Python C# Java) for automation.
• Familiarity with unix or windows operating systems is a huge plus.
• Familiarity working and supporting cloud native platforms and technologies
• Experience using monitoring and logging tools is a huge plus (e.g. Grafana Prometheus).

Role-specific Requirements

• Technologies:
  • Databases: SQL Postgres
  • Scripting Languages: Java C# Python or JavaScript.
  • Platforms: Rancher Azure
  • Monitoring & Logging: Grafana Prometheus
  • Customer Support Tools: Jira Confluence

About Encora

Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.

At Encora we hire professionals based solely on their skills and qualifications and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.