Warewash Technical Product Specialist 1

Job Description:

SUMMARY

Hobart Service an Illinois Tool Works Company has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service give back to the communities where they live and work and demonstrate the ITW values of Integrity Simplicity Trust Respect and Shared Risk.

Reporting to the Technical Support Manager the Product Support Associate Will work directly with management and will be responsible for performing complex duties.

The ideal candidate is highly self-motivated professional and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment.

This individual must be able to display professionalism and use tact during all aspects of day-to-day functions. Possesses knowledge of organization or department procedures.

The company offers medical dental and vision benefits a 401(k) plan with a company match and a great work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide basic intermediate and advanced technical troubleshooting and repair assistance via phone email and other methods.

Provide installation supervision and customer/technical on-site service support based on availability and/or product knowledge.

Always acts with integrity.

Lives/embodies ITWs values with cultural awareness.

Takes ownership: Drives positive change and challenges the status quo. Addresses issues with courage.

All other duties as assigned by your manager.

QUALIFICATIONS

Education and Work Experience

High School Graduate or GED

5 years Technical Support Engineering/QA Food Equipment repair or equitable work experience in a relatable field

Desired Education/Experience

AAS in Engineering Technology Computer Science or equitable work experience in a relatable field

Job Specific Knowledge

To perform this job successfully the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

Make safety & health issues/concerns a priority and adhere to established regulations and guidelines.

Provide afterhours phone support on a rotational basis as scheduled

Interface with Hobart Sales and Service organizations authorized independent Servicers customers and various internal departments.

Review warranty and contract claims for technical merit and process within approval limitations.

Assist management in the resolution of equipment and service performance concerns received internally and externally

Advise team members and management on service history analysis to aid in drawing conclusions and setting a path forward utilizing tools like the root cause analysis report.

Intermediate electrical mechanical software firmware and computer systems training (Military training a plus)

COMPETENCIES

To perform the job successfully an individual should demonstrate the following competencies.

Adept in technology

Verbal & Written Communication

Analytical Thinking

Skill in problem-solving and change management

Customer service and deadline oriented

Ability to work with safety awareness

Technical and Analytical Skills

Performs with high level of initiative exhibiting persistence and willingness to stimulate innovative ideas within the organization.

ITW Toolbox ITW Stage Gate / Service Readiness

Ability to see underlying concepts and patterns in complex situations to develop solutions that effectively address underlying problems/root causes.

Demonstrated proficiency with MS Excel PowerPoint MS Word and MS Teams

Time Management and Communication Skills

Proven collaboration skills with the ability to effectively influence others.

Demonstrated customer service aptitude

Must make independent decisions daily addressing the best way to handle specific tasks.

Must have exceptional verbal and written communication skills. Ability to work and interact with departments throughout Internal and External Organizations.

Effective organizational and presentation skills.

Ability to manage multiple projects/priorities simultaneously

Inquisitive detail-oriented with strong quantitative analytical skills and an innovative approach to problem solving.

Takes calculated risks makes strategic results-oriented decisions and accepts responsibility for the results (positive or negative).

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands

Lifting 50-75 lbs. with or without assistance

May be required to climb ladders

Regularly required to sit more than 6 hours

Frequently required to stand walk bend Kneel squat push/pull

Willingness to travel as required up to 15%

Working Conditions

Customer sites and conditions will vary based on industry and product

May be exposed to noise heat cold slippery wet and dirty conditions

Standard office environment in a controlled climate

Additional Information

Why work for us

Competitive pay

Great insurance options with low premiums

Paid vacation and holidays

401K with company match

Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability please contact Human Resources at to request assistance. No other requests will be acknowledged.

Compensation Information:

The pay rate will depend on the successful candidates qualifications and prior experience.

ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.