Customer Experience Representative
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Job Location:
Tacoma, WA - USA
Hourly Salary:
$ 17 - 20
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Paid on-the-job training
- Flexible scheduling
- Culture driven company
- Employee recognition programs
- Answers telephones emails and texts and responds to inquiries in a professional manner.
- Conducts sales calls for prospective members.
- Processes student registrations using effective sales/customer service techniques.
- Resolves customer concerns/complaints using a professional approach.
- Assists customers with purchases of merchandise and memberships.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the lobby snack shack changing areas and restrooms.
- Makes calls to resolve open account problems
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Ability to work with children
- Excellent communication and organizational skills
- High energy
- Strong work ethic
- Must pass background examinations prior to training
About Goldfish Swim School:
- Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
- Our pools are disinfected with chlorine to provide the safest swimming environment
- Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building further minimizing the spread of any airborne virus
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
