Customer Service Specialist, Pulp

Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!

Learn more about us as a workplace are now looking for a Customer Service Specialist to join our Pulp APAC Customer Service team. This position is located in Shanghai.

Greetings from your future manager

I am looking for a colleague who is professional full of energy and eager to do a job that can make an impact. Lois Liu Manager Customer Service & Supply Chain APAC UPM Pulp

What you will do

• Collaborate and communicate with customers throughout order lifecycle meet customers needs and solve issues when applicable.
• Order processing invoicing Letter of Credit handling preparation of shipping documents complaints management.
• Guarantee high service level and ensure customer satisfaction.
• Proactively seek out new ways to improve customer experience and enhance overall operations.
• Collaborate with cross-functional teams within the organization to ensure timely delivery to customers.
• Continuously improve customer service processes including collaboration with different functional teams.
• Participates in team meetings and training sessions to stay current on best practices and learn new skills.
• Explore the digitalization possibilities in daily customer service work.
• Maintain accurate data in the systems.

Who you are

• You have bachelors degree or equivalent.
• You have 1-3 years of relevant work experience.
• You have customer and service-oriented mindset.
• You have experience with SAP ERP (Fiori) and L/C.
• You have good English skills. Korean skills preferred.
• You have ability to multitask prioritize tasks and manage time effectively.
• You have excellent problem-solving abilities and attention to details.
• You have good collaboration and influencing skills and smooth communication skills.
• You enjoy working in a global and diversify environment.

This is what we offer for you

• A meaningful job We have an inspiring purpose We create a future beyond fossils. Our work is impactful and transformative.
• A caring community Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities We offer you great opportunities to learn and grow throughout your career. We are an international multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity offering a work environment in which everyone can be themselves.

Additional information

For support with submitting your application please contact the HR Service Center at

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