Brokerage Operations Manager
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Job Location:
Burlington - Canada
Monthly Salary:
CAD 519 - 6095
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager Insurance Brokerage
Location: Burlington Ontario
Type: Full-time In Office
Come work for a brokerage that feels like family!
Our client is a well-established family-owned insurance brokerage that has proudly served the Burlington community for nearly a century. Built on trust relationships and service excellence they treat every employee like part of the family. They work hard celebrate success together and foster a supportive collaborative environment where people truly enjoy coming to work.
They are currently seeking a dynamic and experienced Operations Manager to oversee and optimize the day-to-day operations of the brokerage. This is a key leadership role responsible for ensuring operational efficiency financial health and alignment with strategic business goals.
What Youll Do
As the Operations Manager youll play an integral role in leading people improving processes and driving performance. Your key responsibilities will include:
Overseeing all aspects of brokerage operations to ensure smooth execution and alignment with strategic objectives.
Developing and implementing operational strategies policies and procedures to enhance efficiency and service delivery.
Leading and managing a team of 11 direct reports including team leads producers and administrative staff.
Providing leadership coaching performance management and professional development for staff and leaders.
Monitoring key performance metrics including growth retention loss ratios and operational initiatives.
Contributing to annual budget planning and preparing regular operational and financial reports for stakeholders.
Managing staffing needs including recruitment onboarding and collaborating with HR on policy development.
Conducting and overseeing file audits (new business endorsements renewals) with team leads to ensure compliance and quality.
Fostering employee engagement and maintaining a positive inclusive workplace culture.
Managing escalated client concerns and ensuring service excellence across all touchpoints.
Building and maintaining strong relationships with carrier partners and key industry stakeholders.
Driving automation technology adoption and continuous improvement initiatives to streamline workflows and enhance productivity.
Representing the brokerage at industry events and staying informed on emerging market and industry trends.
What You Bring
RIBO License Level 3 preferred or willingness to obtain within 6 months of hire.
7 years of leadership experience within a P&C brokerage or similar insurance operations environment.
Professional designations such as CIP CAIB or FCIP are strong assets.
Proven ability to lead mentor and motivate teams to achieve performance goals.
Excellent communication problem-solving and organizational skills.
Experience with TAM and Epic broker management systems is an asset.
Strong ability to prioritize multi-task and adapt to changing business demands.
Willingness to work occasional after-hours and travel as required.
Whats In It for You
Competitive compensation and comprehensive benefits package.
Paid sick days and personal time off.
Strong market partnerships and an excellent industry reputation.
Support for continuing education and professional development.
A workplace that values its people celebrates success and has an outstanding legacy of employee commitment.
Join a brokerage that values tradition teamwork and growth.
If youre an experienced insurance leader looking for a rewarding role where you can make a lasting impact we want to hear from you.
Apply today and become part of a brokerage that has been putting people first for nearly 100 years.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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