Client Services Specialist
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Job Location:
Eden Prairie, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Client Services Specialist
Eden Prairie MN
Ready Credit
For over 16 years Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers. are seeking a Client Services Specialist to join our team.
As a Client Service Specialist you will be responsible for serving customers and partners by resolving customer issues assisting customers in using our products responding to requests following compliance guidelines and maintaining quality service.
Key Experience Needed:
- College degree or equivalent of Call Center experience
- 3-5 years of Customer Service Experience.
- Excellent communication (both verbal and written) skills a solid foundation in business application development and a can do attitude.
- Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): Google Suites Ticketing Systems Salesforce experience helpful.
- Strong attention to detail
- Bilingual in English and Spanish preferred.
Position Responsibilities:
- Promptly answer customer support emails within required SLA timeframes.
- Follow up with customers to ensure card issues are resolved in a timely manner.
- Provide light phone support.
- Provide application support to our partners that service our clients.
- Introduce and train call center partners with enhanced features and functionalities.
- Properly assign tickets for supply requests.
- Assist with preparing statistical reports and providing reports within established timeframes.
- Monitor and track customer complaints and provide monthly reports.
- Prepares work by gathering sorting organizing and recording data information and documents.
- Attend partner calibration calls and process improvement meetings.
- Work with finance and compliance regarding cards and incidents related to fraud.
- Resolving service issues and preventing additional issues by improving processes.
- Ability to work with minimal supervision and independently once trained.
- Acting as a client advocate with a focus on improving the customer experience.
Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more
