Client Services Manager (Maternity Cover 13 month FTC)
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job description
Client Relationship Manager Customer Success Manager Client Engagement Manager Client Support Manager Client Operations Manager Partnerships Manager Client Solutions Manager
Salary:30000 to 40000 per annum DOE
Location:Hybrid 3 days/week in Hastings HQ
Contract:Fixed-term 13 months Full-time (37.5 hrs/week)
Join Medica as a Client Services Manager and become the trusted partner for our valued clients.
In this dynamic role youll take the lead in building strong relationships driving service excellence and supporting the growth of our healthcare solutions. As the go-to contact for a portfolio of clients youll manage everything from onboarding and training to resolving issues and identifying new opportunities. If youre passionate about delivering outstanding service thrive on collaboration and enjoy making a real impact - this is the role for you.
Key responsibilities:
Be the main contact for a group of Medica clients ensuring excellent service and satisfaction.
Handle client queries issues and service reviews and lead improvement plans.
Support new client setups and changes including project management and training.
Work with internal teams to share client feedback and improve services.
Identify and support opportunities to grow existing services and introduce new ones.
Create useful guides and training materials for clients and colleagues.
Share knowledge and best practices with your team to support ongoing learning.
Who we are:
Medica is the UKs leading telemedicine provider supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth now is a great time to become part of our journey.
We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.
Job requirements
Requirements:
Experience managing operational workstreams of a client facing management role or managing client implementations / change with a client focused approach.
Ability to influence change to achieve project goals.
Ability to be both strategic and tactical when making decisions.
Ability to build consensus and relationships among peers and the wider team.
Excellent communication interpersonal and organisational skills
Experience working in or with IT stakeholders and systems
Core benefits for you:
Flexible and hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual bonus
Enhanced holiday allowance bank holidays
Group life assurance
Pension
Social events
Sick pay
Cycle to work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form to help us identify recruitment trends and address any concerns.
Learn more about Medica and the work we do: are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
We provide market leading telehealth services by connecting NHS and healthcare organisations with fast, expert radiology and pathology reporting. Find out more.
