People Solutions Senior Associate (HR Operations)

Key Responsibilities:

• Together with fellow People Solutions Senior Associates proactively support the People Solutions Manager to mind anddevelopthe team ensuringquality delivery of all HR operations and championingexcellent employee experience.

• Monitor and uphold service excellenceensuring KPIsandServiceDeliveryTargetsareconsistently met and aligned with our commitment tohigh standards.

• Lead anddeliverinitiatives for People Solutions ensuring deadlines are met and team members areequippedtrainedandempowered todeliver the required services.

• Effectively delegate tasks to team members ensuring clear ownership balanced workloads andtimelyexecution across the team.

• Collaboratewith stakeholders/Centres ofExcellenceto deliver an excellent service delivery to them understanding their needs and challenges.

• Navigatecomplex operational matters such as performance improvement plans (PIPs) with confidence.

• Act as a trustedadvisor to the team providing insights and guidance on complex HR mattersand supporting the development of junior team members building confidence and capability

• Lead HR projects that drive efficiencyeffectivenessand innovationacross PeopleSolutions.

• Identifyand implementprocess improvements fosteringa culture ofcontinuousimprovement and value creation.

• Embraceemergingtechnologies supporting the team in developing digital skillsandcapabilitiesand adopting new tools that enhance service delivery.

• Promote teamwellbeing while fostering a collaborative innovative culture.

• Support the developmentof junior teammembersbyrecognisingtheirstrengthsmanagingperformanceand encouraging open and constructive feedback.

• Activelyseekto broaden understanding of the business and its strategic prioritiesdemonstratingcuriosity and adaptability while contributing to the embedding of our people value proposition.

• Support or manage other ad hoc tasksprojectsor initiatives in the People & Culture team when they arise.

Experience and skills

• Diploma/Degree in Human Resourcesor related discipline with a minimum of 5 years of relevant HR experience.

• Proventrack recordof successfully partnering with stakeholders to deliver strategic HR services.

• Strong working knowledge of employment laws and regulations

• Excellent interpersonal and communication skills with the ability to influence and build relationships at all levels.

• Proficiencyin HR systems and MS Office Suite; experience with data analysis and reporting tools.

• Ability to handle multiple priorities and perform in a dynamic environment.

Personal Attributes:

• Strategic thinker with a problem-solving mindset.

• High levelof integrity and confidentiality in handling sensitive information.

• Proactive and self-motivated witha strong senseof ownership and accountability.

• Commitment to continuous professional development and staying updated on HR trends.

• Ability to constructively question the status quo and propose constructive and creative ideas to address observed gaps.

• Ability to thrive on challenges in a very fast-paced and high-volume environment where quality and speed are of essence.