Technical Advisor eCommerce

Joining our team has its advantages:

- Flexible working hours to promote work/life balance

- Flexible group insurance plan from day one

- Very competitive pension plan

- Generous vacation policy

- Weekly pay

- Employee and family assistance program

- Free parking

- Professional development opportunities

- Several ED&I programs and initiatives

- EV charging stations

SUMMARY:

The Technical Advisor eCommerce Operation participates in the development of e-commerce and provides the necessary technical support in the administrative and operational activities of his/her addition the incumbent is also responsible to take an active part in the operational succession of their sector.

SPECIFIC RESPONSIBILITIES:

- System updates and configuration; apply updates to back-end systems as required configure system parameters to support operations

- Supervise its stores and follow up on its audits.

- Evaluate the managers of the different roles and support training and developments.

- Support teams in the development of new technological tools and new working methods.

- Participate in the development and implementation of new sites across Ontario new sectors of activity technological tools and working methods.

- Assist teams in the preparation of presentations (conferences seminars etc.).

- Act as Coach and Leader to all employees of the department.

- Assist with building of new training programs for the department; keep training programs current

- Evaluate the performance of its departments during visits and follow up with owners.

- Ensure that all KPIs meet the objectives set (geolocation satisfaction quality picking time etc.).

- Validate compliance with the norms and standards of the division and guide the change in store.

- Stay abreast of new market trends to contribute to the evolution of the banner.

- Rotating weekend support coverage for eCommerce operations

QUALIFICATIONS:

- High school or equivalent

- 1 to 3 years of Store Operational experience (experience in online grocery is an asset)

- Strong understanding of Metros online grocery operating systems (METI Hybris BDMS)

- Strong organizational skills attention to detail and ability to meet tight deadlines

- Excellent knowledge of MS Office Suite

- Valid Drivers License and available to travel as required

Some additional advantages:

- Ability to write impactful communications

- Ability to influence peers synthesize and popularize ideas especially to a diverse audience

- Able to collaborate effectively with stakeholders at all levels

- Strong analytical skills and report writing skills

- Innovative thinker and solution oriented

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