Licensing & Information Officer
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Job Location:
Yearly Salary:
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Licensing & Information Officer
Posted:Thursday October 23 2025
Closing:Sunday November92025at 11:59 p.m.Pacific Time
Location:Victoria BC
Term:Full Time 18 monthtemporaryterm unionized (BCGEU) position
Salary Range:$58279.17 - $66127.14annually.(Starting salary of $58279.17)
Hybrid:Minimum two days per week(Wednesday&Thursday) attendancein the office.
Consumer Protection BCis looking foratemporaryLicensing & InformationOfficerto join our team!
If you are interested in the role review thecomplete job descriptionandapply onlineby uploading your resume andansweringa few questions within our online application portal.
A day in the life:
Today is an in office day so you enter our Victoria office grab a cup of coffee and have a quick chat with your colleagues before settling in for a new day of meaningful work. Looking at your Outlook calendar today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information creating complaint files and referring to other organizations to try and help consumers resolve their complaints. Next you have a morning meeting with your Licensing and Information Services team to discuss the new online licensing platform.
At lunch you join your co-workers for a potluck in the lunchroom. Later this afternoon youre scheduled to renew debt collector licences and review their new between your scheduled meetings youre responding to licensee emails following up on complaints and processing payments. Towards the end of the day you make a note to follow-up with the Business Practices team about a licensee who has not submitted their annual financial statements.
As you close your laptop youre grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain review and process specific information is of a great value to our organization. You appreciate the ability to be involved with other departments and the opportunity to learn something new every single day.
Who you are:
- Ateam playerand excellent communicator withapositive attitude and adesire to work cooperativelywith othersto achieve group and organizational goals
- A true service provider focused onidentifyingand serving the needs ofclientswith a willingness to adapt to and work effectively within a variety of diverse situations and groups or individualswithin a high volume repetitive and demandingfront-lineatmosphere
- A detailed-oriented employee with excellent skills instandardOffice 365computerapplications and information systems
What you will be doing:
- Providing information andassistanceto consumers and businessesas the first point of contactfor Consumer Protection BC
- Receivingprocessingand making decisions onwhether or notto approvelicensing and registration applications
- Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicants business
- Calculating and collecting applicable fees and reconciling financial account information and preparing andmaintainingelectronic files of documents and correspondence
- Working independently and as part of a team to carry out administrative projects and increaseefficiencies
We are looking forpeople who have:
- Completion of postsecondary training in a related fieldand/orfive years clerical/administrative support experience and/or a combination of formal training and experience.
- Experience in handling difficult customers or conflict situations.
- Experience receivingevaluatingand processing license or registration applications (or similar) and providing information to clients.
- Experience providing web-based technical administrative support.
- Experience analyzinginterpretingand applying legislation preferred.
The application process:
- The full application process will takeapproximately fourto six weeks to complete.
- Steps in the application process include application screening telephone interviewwritten assignmentin-person interview CEO interview professionalreferencesand a criminal record check (post offer).
- We do not accept applications by email. We do not consider incomplete applications (those without cover letters resumes and/or written responses to pre-screening questions).
Are we a good fit for each other
- We want to help you decide if we are a good fit for one another.More information about Consumer Protection BCs business and structure including annual reports business plans audited financial statements and governance-related materials may be viewed at.
AccessibilityDo you need accommodation during the interview processPlease readourinformation about requesting an accommodation.
QuestionsIf you have any questions please email us at.
Please visit our careers page to see more job opportunities.
Required Experience:
Unclear Seniority
Key Skills
- Cluster
- Information Systems
- Advocacy
- Information Security
- E-Commerce
About Company
Posted: Friday, May 16, 2025Closing: Monday, June 2, 2025 at 11:59 p.m.Location: Victoria, BCTerm: Full-time, permanentAnnual Salary Range: $95,930 -...
