Team Leader Proximity IT Support

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

So what are the main responsibilities of a Team Leader in Netcompany

The Team Leader Proximity IT Support is a critical leadership role responsible for the day-to-day operational management and coaching of our on-site IT support team. This role requires an experienced leader who has a deep hands-on understanding of proximity support challenges and excels at coordinating improvement initiatives.

As a Team Leader you will:

Provide effective leadership to the Proximity IT Support teams fostering a motivated high-performing environment where team members continuously develop their skills.
Manage daily team operations including shift planning task definition and resource usage planning (shifts holidays projects).
Conduct regular service reviews quality control and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
Oversee critical support processes including call handling status escalation procedures and problem reporting.
Track activities against operational plans and provide regular accurate status reports (daily monthly yearly) to management.
Manage the change control procedure related to physical IT assets and support methodologies.
Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure hardware and support processes.
Act as the final point of escalation for complex user support issues leveraging technical knowledge gained through previous hands-on experience.

Qualifications :

What would make you a fit for the role:

Bachelors Degree and 7 years of experience as a Team Leader OR Masters degree 5 years of experience as a Team Leader.
Extensive experience coordinating and leading Proximity Support teams (on-site IT support).
Proven ability to interact professionally with end-users senior management and cross-functional teams.
Strong leadership and project management skills with a track record of guiding teams through daily operational activities.
Demonstrated resilience and a proactive approach to continuous improvement.
Experience/knowledge of ITIL practices preferably with ITILv4 certification.
Bilingual Proficiency in both French and English.
Prior experience in EU Institutions environment is considered a strong advantage.

Work Arrangement: This is a full onsite position in Brussels.

Additional Information :

Being a part of the Netcompany team you will be provided with:

Opportunity to work in a modern environment
Competitive compensation & benefits package
Hospitalization plan
Hybrid working model
Meal and commuting allowance
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

Employment Type :

Full-time

So what are the main responsibilities of a Team Leader in Netcompany The Team Leader Proximity IT Support is a critical leadership role responsible for the day-to-day operational management and coaching of our on-site IT support team. This role requires an experienced leader who has a deep hands-on ...

So what are the main responsibilities of a Team Leader in Netcompany

As a Team Leader you will:

Provide effective leadership to the Proximity IT Support teams fostering a motivated high-performing environment where team members continuously develop their skills.
Manage daily team operations including shift planning task definition and resource usage planning (shifts holidays projects).
Conduct regular service reviews quality control and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
Oversee critical support processes including call handling status escalation procedures and problem reporting.
Track activities against operational plans and provide regular accurate status reports (daily monthly yearly) to management.
Manage the change control procedure related to physical IT assets and support methodologies.
Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure hardware and support processes.
Act as the final point of escalation for complex user support issues leveraging technical knowledge gained through previous hands-on experience.

Qualifications :

What would make you a fit for the role:

Bachelors Degree and 7 years of experience as a Team Leader OR Masters degree 5 years of experience as a Team Leader.
Extensive experience coordinating and leading Proximity Support teams (on-site IT support).
Proven ability to interact professionally with end-users senior management and cross-functional teams.
Strong leadership and project management skills with a track record of guiding teams through daily operational activities.
Demonstrated resilience and a proactive approach to continuous improvement.
Experience/knowledge of ITIL practices preferably with ITILv4 certification.
Bilingual Proficiency in both French and English.
Prior experience in EU Institutions environment is considered a strong advantage.

Work Arrangement: This is a full onsite position in Brussels.

Additional Information :

Being a part of the Netcompany team you will be provided with:

Opportunity to work in a modern environment
Competitive compensation & benefits package
Hospitalization plan
Hybrid working model
Meal and commuting allowance
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
Personalized development plan for targeted career growth

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

In the following link you may find our CV Submission privacy notice: Work :

Employment Type :

Full-time

Key Skills

Active Directory
Information Technology
End user
Deskstops
OS
Windows
Access Pionts
Asset Management
SCCM
VPN
Troubleshoot
Computer information system
hardware
Technical Support

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About Company

Netcompany

MUST BE BASED IN THE UK AND FULL RIGHT TO WORKJoin Netcompany in leveraging technological innovations to foster societal transformation.Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the f ... View more

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