Mini City Hall Coordinator (part-time)

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the Hiring Process section below to learn more.

New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.

The City of Bellevue Mini City Hall is seeking a dynamic and highly skilled coordinator to join our team to serve a diverse community. First opened in 1996 to provide access for Bellevue residents for information and connection to city services in the community Mini City Hall at Crossroads Shopping Center has become known for providing culturally appropriate linguistically inclusive information and referral services for Bellevue 2024 Mini City Hall was able to expand to a bigger facility and host more community partnerships on-site. On an average year Mini City Hall served more than 20000 visitors and handled more than 40000 requests. Mini City Hall provides residents connection to city services and community partnerships addressing needs for human services healthcare tax help ESL and citizenship classes etc.

Work Relationships andSupervision Received/Exercised

• This position reports to the Mini City Hall Community Service Supervisor in the Neighborhood Service division which is part of the Community Development Department.
• No formal staff supervisory responsibilities; however this position will maintain general facility administrative responsibilities when supervisor is out of the office.
• May provide orientation and training to new staff or volunteers.
• An incumbent handles most assignments independently referring only those that are unique unprecedented or controversial to higher management authority.

Customer Service

• Provide exceptional in-person over the telephone and through e-mail customer service to the public on a wide range of topics and issues take accountability for follow-through with customer to bring closure to requests service issues or problems.
• Research and communicate accurate information concerning programs services process policies and procedures to customers; ability to respond to customers tactfully and courteously.
• Maintain a positive attitude and provide a welcoming space for those who are seeking information and assistance.
• Serve an extremely diverse client base often assist vulnerable population with language and/or cultural barriers socioeconomic disadvantaged groups or people with disabilities.
• Act as a problem identification and resolution resource answer questions provide guidance troubleshoot may coordinate or act as liaison between departments as required to facilitate problem resolution.
• Process City utility and pet license payments perform cashiering duties in accordance with established policies and auditing requirements by operating payment systems cash drawer and credit card machines; reconcile transactions and resolve out-of-balance conditions; process transaction in a manner that results in a complete and evident audit trail; and prepare comprehensive and accurate documentation of all transactions and adjustments.
• Track number and nature of customer visits on computer tracking system accurately and consistently.
• Possess solid knowledge about city program and service information and community resources.
• Promote a positive public image of the City adopt program guidelines and city policies to varied situations with discretion and discernment.
• Contribute to ongoing process improvements and service delivery by providing input on methods that will enhance the customer service mission of the City recommends changes to procedures for the efficient functioning of Mini City Hall operation.
• Provide training in customer service practices and techniques to other staff and volunteers as needed.

Administrative Support

• Use and analyze information and provide reports on customer service responsiveness volumes and trend by maintaining integrity of systems and databases that capture relevant customer service data; coordinating with staff and partnership agencies in collecting data; evaluate information generated to identify trends or problems; recommend solutions to ensure service responsiveness; and perform other miscellaneous data entry data retrieval and computer operations.
• Create a variety of written materials such as marketing materials displayed outside of Mini City Hall in addition to forms correspondence tables calendars manuals articles lists invoices charts reports records schedules templates and other documents of similar complexity.
• Maintain inventory system order office supplies display materials order brochures flyers and community materials maintain a welcoming and attractive display at the facility.
• Write articles to promote Mini City Hall and partnerships with other community organizations.
• Collate and assemble documents; attend meetings and take/distribute minutes; schedule appointments and maintain team calendar.

• Update and maintain Mini City Hall pages on city website.

Community Outreach and Special Projects

• Contribute to the overall success of the Neighborhood Services Division attend meetings team building exercises and discussions to improve programs and service delivery.
• Take initiative and assume responsibility for special projects as assigned by manager identify resource needs develop an action plan and process for achieving objectives. Project may be conducted independently or within a team where leadership must be exercised.
• Represent Mini City Hall in community events and other gatherings.
• Conduct short presentation to groups or site visits to a wide range of audiences such as neighborhood associations partnership agencies and volunteers about Mini City Hall.

Knowledge Abilities and Competencies

• Ability to effectively build trust with a diverse background of stakeholders such as seniors people with disabilities and immigrants over the phone or virtually when in-person services are not available strong active listening and crisis management skills ability to relate and show empathy to customers experiencing hardship at the same time remain calm and centered to find solutions.
• High level of knowledge about social service programs available in the community ability to navigate various systems to assist clients especially those who are socioeconomically disadvantaged.
• Ability to conduct effective outreach to various community organizations and possess strong networking skills to connect with Mini City Hall partnership agency staff and social service providers.
• Ability to work in a fast-paced high-pressure high people-contact environment.
• Highly skilled in problem solving ability to research difficult sometimes controversial questions and inquiries.
• Ability to exercise sound judgement discretion discernment in ambiguous and sensitive situations.
• Ability to work well within a team as well as independently.
• Strong skills in oral or written communication ability to produce quick promotional materials such as a short article for a newsletter a flyer or a short presentation for an event.
• Ability to apply a variety of established procedures and policies to the solution of problems in the decision-making process provide answers to problems that may not always be obvious involving the need for resourcefulness in decision-making.
• Proficiency with technology particularly with business systems (e.g. customer information tracking/billing systems) and all Microsoft Office computer applications especially Word and Excel ability and experience working with customers over the phone deliver high quality of customer service using a wide range of virtual tools.

Education and Experience

• High school diploma or equivalent

• Three or more years of professional-related experience in a frontline service delivery environment where it was necessary to display a positive attitude friendly demeanor and follow through on commitments to customers. Experience preparing and delivering small-scale group presentations as well as training
• Or any equivalent combination of education experience and training that provides the required knowledge skills and abilities
• Multilingual skills preferred

Work Environment/Physical Demands:

• Mini City Hall is open six days a week 10am-6pm work is performed at the Crossroads Shopping Center where Mini City Hall is located
• Occasional travel to/from meetings at City Hall or other events as required
• Work involves talking hearing using hands to handle feel or operate objects tools or controls and reaching with hands and arms.
• The employee may be required to push pull lift and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderately high
• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position.

Definition of a Variable Employee:

• Average weekly hours cannot be determined at date of hire
• Hours may vary from week to week and are anticipated to be28 hours per week orless
• NOTE: Will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or 130 hours per month)

HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name address and other demographics. To help us please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter resume writing sample and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks including at least one prior supervisor.
• Some positions may require completion of a criminal background checkprior to start employment
• Some positions may require obtaining a commercial drivers license (CDL) licensures or additional certifications.

At the City of Bellevue youll be part of a team committed to providing exceptional customer service upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions our interactions and our decision making in the City of Bellevue organization is: Exceptional Public Service Stewardship Commitment to Employees Integrity Innovation and Diversity Equity & Inclusion. Youll work in an environment that is innovative collaborative future focused and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. Its what makes the City of Bellevue an exciting place to work live and explore.

Have we piqued your interest yet Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation marital status national origin genetic information disability age veteran status or any other protected status. Persons needing assistance with the application process may call the Human Resources Office at or .If you are invited to participate in the selection process and need ADA accommodations please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

any technical difficulties with your application please contact the NEOGOV support line at .

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