Front Office Assistant

Established in 1996 in downtown Ithaca Smile Ithaca provides exceptional dental care to families in Gratiot County and surrounding areas. As part of Smile Dental Partnersa group of five multi-specialty practices including pediatric dentistry orthodontics and a surgical centerour team collaborates to deliver seamless high-quality care.

Were looking for motivated skilled professionals who want to join a close-knit patient-focused team. Working here means opportunities to grow your skills work with advanced technology and make a meaningful impact on patients health and confidenceall while being part of a supportive community-oriented workplace.

Learn more about us at: dental front office associates are the heart of our practice they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team you will have: 

• Work-Life Balance: (Monday-Thursday 7:30AM-5:00PM) 

• Time Off: Up to 3 weeks PTO 8 Paid Holidays (PTO rolls over!) 

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical dental vision HSA & FSA earn up to $2000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal financial & legal issues 

• CE & Growth: SPEAR access continuing education 

• Wellness Perks: $28/month gyms 12K on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans 24/7 telehealth for your pet 

Compensation: $21-23/Hour

Key Responsibilities:

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patients financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in registration and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations including distribution/response to mail scheduling answering and returning of phone calls responding to patient billing inquiries and direction of workflow as necessary 

Qualifications: 

• Customer service experience 

• Dental office experienced (preferred) 

Additional Information: 

We provideequal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. 

Remote Work :

No

Employment Type :

Full-time