Junior Help Desk
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Job Location:
Silver Spring, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing building securing and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are curretnly seeking a Junior Help Desk to support one of our contracts.
Minimum Requirements
- 2 years experience in Helpdesk/Desktop support
- Providing first and second-level technical support to end-users for desktops laptops and related hardware/software.
- Troubleshooting and resolving complex issues with operating systems applications (especially Office 365) and network connectivity.
- Managing user accounts and permissions using Active Directory.
- Configuring and deploying new hardware and software.
- Performing system maintenance updates and migrations.
- Documenting support requests solutions and incidents.
Desired Qualifications
- Desired Qualifications:
- Technical Skills:
- Operating Systems: Deep knowledge of Windows and potentially Mac OS.
- Networking: General understanding of concepts like IP routing DNS and common network hardware (routers switches).
- Microsoft Ecosystem: Expertise in Office 365 Active Directory Group Policy and Outlook.
- Soft Skills:
- Problem-Solving: Ability to diagnose and resolve complex technical problems efficiently.
- Customer Service: Strong interpersonal skills with patience empathy and the ability to clearly explain technical issues to non-technical users.
- Communication: Excellent verbal and written communication skills.
- Independence: Ability to work autonomously and prioritize tasks without constant supervision.
Company Benefits
PSI offers full-time benefits eligible employees a competitive total compensation package that includes paid leave and options for employer sponsored group medical dental vision short-term and long-term disability life insurance AD&D coverage legal services identity theft and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical dental and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses certifications and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race color religion age sex sexual orientation pregnancy gender identity genetic information national origin citizenship status veteran status protected veteran status disability or any other characteristic protected by applicable federal state or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources by emailing or by dialing .
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Planned Systems International proactively understands the needs of customers and then dedicates our capabilities to providing innovative and effective Information Technology solutions.
