Senior ServiceNow Solutions Technical Architect

This is a Hybrid role in San Jose CA.  

We are seeking a Senior ServiceNow Solutions Technical Architect to lead the enterprise architecture design strategy and platform governance for our ServiceNow ecosystem. This senior role is essential in shaping scalable secure and high-performing ServiceNow solutions that deliver real business value across IT and operational domains.

This architect will act as a hands-on leader solution designer and internal expertdriving best practices guiding project delivery teams and ensuring we continuously leverage the full potential of the ServiceNow platform without over-reliance on external vendors or ServiceNow itself.

Key Responsibilities

Architecture & Solution Design

• Lead and own architectural design of ServiceNow solutionscovering workflows data structures platform topology and integration strategies.
• Define reusable solution frameworks and reference architectures across ITSM ITOM HRSD and custom applications.
• Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
• Drive modernization of legacy heavily customized ServiceNow instancesleading efforts to eliminate technical debt adopt out-of-the-box capabilities and align to current best practices.

Platform & Product Expertise

• Maintain expert-level knowledge across the ServiceNow product suite including platform architecture new modules and evolving features.
• Stay current on product releases roadmap updates and industry trends to proactively guide adoption of new capabilities.
• Act as an internal authority on ServiceNow configuration development patterns and feature usage.

Implementation Leadership

• Provide technical oversight on ServiceNow implementations and enhancements ensuring scalable and maintainable solutions.
• Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.

Agile & Business Engagement

• Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
• Participate in Agile planning and delivery processes supporting backlog grooming sprint reviews and incremental delivery.

Integration & Performance Strategy

• Design and govern integrations using IntegrationHub Flow Designer and APIs for real-time and batch data exchange.
• Architect solutions that meet enterprise standards for availability performance and security.

AI & Innovation

• Support the evaluation and responsible adoption of new platform capabilities including ServiceNow AI GenAI agent-based automation and other intelligent features as they are released.

Why This Role Matters

This is a strategic hands-on technical leadership role that directly impacts how we design deliver and govern solutions on the ServiceNow platform. As a Senior ServiceNow Solutions Technical Architect youll ensure the platform is modern efficient and aligned with business prioritiesserving as the go-to expert for architecture innovation and platform optimization.

Qualifications :

Required Qualifications

• ServiceNow Certified Technical Architect or equivalent advanced certifications across multiple ServiceNow products.
• 810 years of progressive IT experience with 5 years in ServiceNow architecture and solution design roles.
• Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
• Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization.
• Experience leading technical delivery within Agile/SAFe environments.
• Proficient in integration design system APIs security architecture (RBAC) and enterprise-scale platform governance.
• Strong communication and documentation skills for technical and business audiences.
• Familiarity with ServiceNows AI GenAI and workflow intelligence features (e.g. Now Assist Virtual Agent Process Optimization).

Preferred Skills

• Working knowledge of enterprise architecture frameworks data modeling and automation platforms.
• Experience guiding DevOps and CI/CD practices for ServiceNow development and releases.

Additional Information :

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience we anticipate that the application deadline will be (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.

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Compensation & Benefits Details

• An employees pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills ability knowledge of the job; (3) performance contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California Colorado New York or remote jobs that can be performed in California Colorado and New York.  This range may be modified in the future.
• If your position is non-exempt you are eligible for overtime pay pursuant to company policy and applicable laws.  You may also be eligible for shift differential pay depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either Western Digitals Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program which consists of restricted stock units (RSUs) or cash equivalents pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires subject to Western Digitals Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D legal plan pet insurance critical illness accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to Western Digital Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time