Hostess (New Restaurant)

Host/Hostess will handle reservations and inquiries about the restaurant via phone email and other booking tools while recording and managing all special requests and guest preferences in a timely and accurate manner to ensure that all guests enjoy a consistent and delightful dining experience. He/she will be responsible for the allocation of reservations to best optimize the operations to have a balanced distribution across all sections. He/ She is responsible for seating guests and providing guests with a brief concept of the restaurant while ushering guests to the table and assisting with menu items should the Station Captain be engaged. 

Primary Responsibilities

Food and Beverage Service

• Warmly welcomes greets and bids farewell to guests in a consistently friendly courteous and professional manner.
• Attends to phone and email queries and reservation requests promptly.
• Familiarises self with and masters the hotels applicable processes softwares and technologies such as Table Management System.
• Organises restaurant floor plan prior to each meal period with maximized restaurant capacity according to guest requests and restaurant managers discretion.
• Reconfirms and follows up reservations and emails promptly.
• Maintains complete knowledge of all Food & Beverage offerings hotel services and features.
• Assists guests in a seamless reservation process no less in providing accurate restaurant and bar information reservation confirmation and or reservation changes or cancellations and other special requests.
• Familiarises self with different dietary and religious restrictions.
• Coordinates special dietary requests with restaurant chef service team and manager on duty.
• Prints reservation details prior to each meal period for the Manager on duty and to Chef in-charged.
• Reviews individual reservations one week in advance and keeps track of group bookings in the system.
• Attends to walk-ins guests.
• Communicates reservation special occasions and requests effectively to the team during daily briefings and during operating times.
• Coordinates reservation requests with Dining Reservation and other hosts/hostesses.
• Understands the occupancy levels of all restaurants during each meal period to maximise overall F&B performance.
• Updates guests preferences and maintains guests history using the assigned tools.
• Assists guest and colleagues courteously professionally timely and efficiently.
• Uses the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well.
• Coordinates set menus for small groups and distributes copies of the event form accordingly and in a timely manner.
• Informs restaurant managers on a daily basis of reservations forecast.
• Maintains menu presentation at highest level and has complete knowledge of menu items.
• Communicates and reports guests feedback to management promptly.
• Uses a Heartist approach makes the guests Feel Welcome Feel Heart-warmed Feel Incredible and Belong.
• Carries out any other duties and responsibilities assigned by the managers.
• Always well-presented and adheres to hotels grooming standard.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meetings conduct by the manager.
• Consistently develop in self-learning and development of own skills and knowledge.

Other Responsibilities

• Follows guidelines provided in colleague handbook.
• Understands emergency procedures health and safety requirements. 
• Applies necessary precautions with regards to the hotel food safety and hygiene standards.
• Maintains good working relationships within the restaurant and the departments in the hotel.
• Coordinates all reservation special request/functions with Manager Culinary Team and Service Team to ensure maximum efficiency. 
• Follows other duties as assigned as part of opening closing as well as side duties.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Contributes to the hotels Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Qualifications :

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position similar operations style.
• Working knowledge of Microsoft Office.
• Retail or guest interaction experience.
• Food and /or beverage knowledge (personal interest/ professional).

Competencies

• Technical service skills.
• Interpersonal skills communicates easily/openly.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation and professional etiquette.
• Strong in organizational behavior.
• Comes across as enthusiastic energetic positive genuine and sincere.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.
• Self-motivated and energetic. Warm sincere and always readily present with a smile.
• Sense of urgency and able to prioritise.
• Observes and anticipates guests needs.

Additional Information :

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Remote Work :

No

Employment Type :

Full-time