Tenant Management Manager, IPC Shopping Centre

• Manage day-to-day relationship with the business partners and tenants build long-term and sustainable relationships in a fast-changing retail environment.
• Be a key point of contact for business partners and tenants regarding commercial related topics: sales performance evaluation & support communications Tenancy & House Rules compliances & obligations and other general or operational enquiries.
• Jointly develop and implement the Centres offer development guided by our Meeting Place Business Plan and Yearly Lease Plan with Centralised Tenant Management team.
• Responsible for budgeting and forecasting on income & profitability deliver income goals of Casual Leasing (i.e. push carts storages ATMs vending machines pop-up stores external signage and other designated common area leases).
• Active engagement with tenants to improve business performance and serve the community in the Meeting Place by over effective performance evaluation identify gaps & develop tactical plans.
• Plan and execute Vacancy Strategy in collaboration with Centralised Tenant Management.
• Recommend changes towards policies and procedures for continuous improvement.
• Update and maintain comprehensive tenant database in Ikano Centre Management System and ensure follow-ups are in place.
• Analyse market changes and competition development that influence customer behaviour with action plan to drive improvement & changes.
• Initiate and lead partners and tenants engagement events on regular intervals.
• Develop & implement relevant market & consumers surveys that contribute to our Meeting Place Business Plan and Yearly Lease Plan.
• Active collaborations & engagement with supporting Departments to secure business compliances governance & operational efficiency.
• Lead and support Tenant Coordination & Fit-Out team on retail premise fit-out mobilization reinstatement renovation and makeover.
• Plan develop lead and support in project scopes that drive lease space optimization and retail concept strategy to drive the strengths of our profitability growth.

Qualifications :

• Diploma/ Degree in Property Management Estate Management Business Administration Marketing Commerce or equivalent.
• Possess at least 5 years of experience in commercial or retail property Leasing tenants management/coordination and/or Marketing.
• Excellent communication negotiation and interpersonal skills ability to create and improve cooperation.
• Possesses excellent verbal and written in English and Bahasa Malaysia.
• Knowledge on how retail operates deals making tenants needs including merchandising and store concepts and brand evaluation.
• Innovative thinking knowing of market benchmarking and trends of tenant fit out
• In-depth understanding of office management procedures and departmental and legal policies.
• Familiarity with financial and facilities management principles.

Additional Information :

Please apply by 5-December-2025.

Remote Work :

No

Employment Type :

Full-time