Analyst Latin America Acumen Academy

Anywhere in Colombia

Job Description in Spanish here. Please send CVs in English as it is required for the role.

Acumen Academy in Colombia is seeking an Analyst to strengthen our Spanish-language online learning ecosystem by supporting course operations content creation and learner engagement. The role offers the opportunity to work at the intersection of technology education and social impacthelping us deliver high-quality accessible learning experiences for social innovators across Latin America. The Analyst will support backend operations for WhatsApp-based courses support the creation of engaging mobile-first content analyze data to improve impact and nurture a growing community of learners.

About Acumen

Acumen is changing the way the world tackles poverty by investing in companies leaders and ideas. We invest patient capital in businesses whose products and services are enabling the poor to transform their lives. To date Acumen has positively impacted more than 500 million lives by investing $164M in 167 innovative early-stage companies in Africa Latin America South Asia and the United States. But investment isnt only about capitalweve been investing in innovators for years connecting with emerging leaders around the world and engaging them in collective dialogue moral inquiry and skill building.

About Acumen Academy

Acumen Academy is the worlds school for social change. We aim to unleash a new generation of social innovators and leaders with the character and competence to build a more just inclusive and sustainable world. Anyone with an internet connection anywhere in the world can access the practical tools practices resources and supportive community they need to achieve positive social change. With 1000 Fellows and Accelerator alumni and 1.2M course sign-ups from 193 countries the Acumen Academy community represents a new generation of social innovators and leaders committed to doing whats right in a world that loves easy.

Acumens Fellows Program is a free one-year leadership development 2018 Acumen launched its Fellows Program in Colombia to help develop an ecosystem of diverse moral leaders who are committed to seeing their country succeed and navigate collectively the challenges of the post-accord era. Each year we select 24 local emerging leaders to join the Fellows Program. The team based in Colombia brings to life Academys promise in the region.

About Acumen Latin America

Acumen Latin America (ALA) started operations in 2013 and has a team based in Bogotá focusing on Colombia and Perú. To date ALA has made 19 investments totaling $11.2 million in agribusiness companies that seek to impact the livelihood of smallholder farmers principally in Colombia. Other sectors of interest are education and energy.

In 2018 ALA launched the Acumen Fellows program in Colombia. Since then we have also adapted our online content to the context language and channels best suited for the Latin American audience through WhatsApp Courses. Finally we launched a Regional Leadership Program for rural and grassroots leaders.

Click here for more information on Acumens work in Latin America.

About the Role

This role is key to strengthening Acumen Academys Spanish-language online learning ecosystem by supporting operations and learner engagement. It contributes to delivering high-impact accessible learning experiences for anyone anywhereespecially social innovators across Latin America. The position runs and optimizes backend operations for Spanish-language WhatsApp-based courses ensuring seamless delivery iteration and continuous improvement. It supports mobile-first learning experiences develops engaging educational content and crafts learner journeys that foster participation and growth. The role holds full responsibility for customer service and learner communications ensuring every interaction reflects empathy and excellence. It analyzes data and feedback to assess and enhance the impact of learning content while building systems that strengthen user experience and outcomes. Additionally the position manages relationships with select providers coordinates online events to add value to a community of over 7000 learners and leads outreach and promotional efforts to expand reach.

Specific responsibilities include:

WhatsApp Course Operations & Content Development

• Support the redesign and adaptation of Acumen Academy content for Spanish-speaking audiences. This implies developing bite-sized mobile-friendly learning materials (text audio video PDFs) optimized for WhatsApp delivery.
• Support the design test and iterate learner journeys from start to finishdrafting and improving WhatsApp conversation flows tracking engagement and measuring learning outcomes.
• Identify and troubleshoot operational or user-experience challenges proposing process improvements to simplify streamline and automate delivery.
• Maintain clear documentation and guides for all operational processes systems and tools related to course management.
• Conduct quality assurance for all course materials ensuring consistency and accuracy before launch.
• Set up new courses including scheduling communications testing functionality and coordinating with internal teams.
• Track enrollment engagement and completion metrics; analyze data to identify insights and areas for improvement. Prepare clear and visual reports or presentations to share key insights and trends.
• Support the design and implementation of surveys and feedback mechanisms to measure course impact and learner satisfaction.
• Keep learner databases updated ensuring data quality accurate reporting and effective learner follow-up.
• Connect local learning outcomes to Acumen Academys broader Latin America strategy ensuring alignment between content design and impact goals.

Learner Experience & Customer Support

• Handle end-to-end user experience for WhatsApp-based courses ensuring accessibility clarity and responsiveness.
• Respond promptly and empathetically to learner inquiries resolving technical and content-related issues.
• Monitor trends in user questions and feedback identifying recurring challenges and sharing insights with relevant teams.
• Use data and learner feedback to continuously refine course design content and support systems.

Outreach Marketing & Community Growth

• Support the creation of outreach and promotional material to grow visibility of WhatsApp courses among Spanish-speaking learners.
• Update and post content calendars to support strategic communications course launches and learner engagement.
• Write blog posts and other storytelling content that connect learning themes to real-world impact.
• Lead outreach and promotional effortsincluding targeted email campaigns paid ads and boosted contentto drive new enrollments and retention.
• Accompany the team to represent Acumen Academy in relevant events webinars and forums to strengthen relationships with potential learners and partners.
• Maintain relationships with key external providers supporting course operations or communications.

Community Engagement & Value-Add

• Manage the WhatsApp learning community fostering ongoing communication peer support and learner connection.
• Develop and share engaging community content including a monthly newsletter to sustain participation and retention.
• Organize online events (i.e webinars) and activities that add value to Acumen Academys community of over 2000 learners.
• Support the visibility and positioning of Acumen Academys learning ecosystem across Colombia and Latin America.

Skills and Qualifications

• 04 years of professional experience. Bonus if such experience is in customer service operations data analysis communications or related fields.
• Fast learner with strong curiosity about technology education and social impact.
• Strong analytical skills and ability to cleanup databases organize interpret and present data clearly.
• Detail-oriented and highly organized able to manage multiple priorities efficiently.
• Resourceful comfortable solving problems and improving systems independently.
• Digitally fluent eager to learn and use tools.
• Empathetic and customer-focused communicator able to engage thoughtfully with learners and partners.
• Collaborative team player who adapts well to feedback and fast-changing contexts.
• Genuine interest in technology learning and social innovation in Latin America.
• Fluent in Spanish with excellent written and verbal communication skills (Spanish is the priority language). English at medium level (this role interacts in the day to day with a global team).
• Self-reflective aligned with Acumens values and committed to social impact.
• Bonus Skills (not needed but a plus): Familiarity with Canva. Familiarity using CRMs like HubSpot and Salesforce. Familiarity with data processing systems and Gsuite.
• Permanent work authorization in Colombia. This role is located anywhere in Colombia.

Deadline

Candidates are encouraged to apply early as applications will be reviewed and candidates interviewed on a rolling basis and the role might be filled before the deadline.

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