Senior Manager, Security Services ANZ (Sydney based)
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Job Location:
Monthly Salary:
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
CyberArk is seeking a dynamic and experienced Senior Manager Security Services to lead our security services team across the ANZ this pivotal role you will drive business transformation and expand services revenue by ensuring the successful engagement retention and growth of our enterprise customers.
Reporting to the Senior Director Security Services - APJ you will collaborate closely with Sales Solution Engineering and Customer Success teams to deliver exceptional outcomes and elevate customer experience.
Responsibilities:
- Lead and oversee the successful delivery of all Security Services engagements in ANZ acting as the primary escalation point for the regional team.
- Provide expert-level CyberArk technical services to enterprise customers continuously optimizing delivery methodologies and models.
- Champion CyberArks Security Services value proposition proactively identifying and supporting new service opportunities.
- Partner with Sales to drive adoption through effective positioning scoping solutioning and proposal development.
- Collaborate with cross-functional teams and regional delivery partners to strengthen relationships and uncover incremental business opportunities.
- Manage team workload and ensure consistent service delivery coverage across the region.
- Contribute to the strategic expansion of services within ANZ.
- Share best practices lessons learned and process improvements across the global Security Services organization.
- Actively participate in regional and global leadership initiatives and projects.
- Respond promptly and effectively to internal and external customer inquiries.
Qualifications :
- 15 years of experience in customer-facing technical roles with at least 5 years in a leadership role.
- Proven track record in managing complex service delivery projects aligned with customer success outcomes.
- Strong technical background with experience in:
- Identity Management (IDM) Single Sign-On (SSO) SIEM Application Servers Authentication technologies and Ticketing Systems.
- Cloud platforms such as AWS Google Cloud and Microsoft Azure.
- Enterprise tools including Salesforce FinancialForce and Gainsight.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity human or machine across business applications, distributed workforces, hybrid cloud workloads a ... View more
