Head of Sales

Who Are We

Have you struggled to reserve that coveted summer camping spot at a state park Wondered why youre still filling out a paper form at the DMV Or tried (and failed) to book your favorite pickleball court from your phone

Kaizen Labs is rebuilding the governments digital front door - bringing modern people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments were replacing outdated systems with intuitive beautiful technology designed for residents and the public servants who serve them.

Our platform now powers over 50 agencies across 17 states reaching more than 30 million residents. Recent partners include Maricopa County (AZ) San Bernardino County (CA) and the Cherokee Maryland our platform helped eliminate seven-mile traffic jams at state parks saving hundreds of thousands in costs and dramatically improving the visitor experience.

Founded in 2022 and based in New York City Kaizen has raised $35 million from world-class investors including NEA Andreessen Horowitz Accel 776 and Carpenter Capital.

Were a team of builders designers and operators redefining what it means to serve the public in the digital age - and were just getting started.

Before You Apply

Kaizen is hiring its first sales leader. Were looking for a proven SLED leader whos equally excited about being in the weeds with our team and customers as they are about building scalable sales processes and growing the team. The ideal candidate should be excited to collaborate closely with the founders to expand upon an existing playbook and should feel energized by the potential to expand Kaizen across other verticals in government.

Location

This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).

Who You Are

• Youre an experienced proven sales leader with SLED experience. Youve helped teams navigate enterprise public-sector sales cycles at the local state and federal levels.

• Youve led field sales motions for software that requires you to meet customers where they are building deep trust and developing a deep understanding of government operations.

• Youve built and scaled a sales team. You know how to hire coach and retain enterprise sellers who thrive in a fast-paced mission-driven environment.

• Youre not looking to lead from an ivory tower. You lead by example closing critical deals rolling up your sleeves and modeling the behaviors you expect from your team.

What Youll Do

• Leadership and Team Building

  • Recruit hire and mentor a team of BDRs AEs and RFP specialists selling to various customer segments.

  • Build a high-performance culture defined by accountability high autonomy/ownership and proactivity.

  • Establish core processes for pipeline management forecasting and sales reporting.

  • Partner with the leadership team on compensation design territory planning and quota planning as the company scales.

• Improve Win Rates

  • Dissect every part of our sales motion (top of funnel outreach conferences and trade-show presence pricing proposals RFPs procurement etc.) to identify opportunities to increase conversion and shorten deal cycles.

  • Own and continuously evolve our sales methodologies demo frameworks top-of-funnel playbooks and outbound strategy. This will require frequent collaboration with marketing and design to strategize on top-of-funnel strategies.

  • Spend critical time with customers (in-person and virtual) to refine Kaizens value proposition and messaging.

• Sales Infrastructure and Enablement

  • Redesign our sales tech stack partnering closely with team members to remove friction and leverage automation and AI to accelerate productivity.

  • Implement scalable CRM processes and team and IC reporting ensuring data accuracy and actionable insights.

• Strategy & Planning

  • Partner with founders and leadership on sales forecasting territory strategy and GTM planning.

  • Collaborate cross-functionally with marketing on lead generation ensuring consistency throughout our sales process.

  • Contribute to Kaizens long-term vision by spearheading market expansion projects and identifying new geographies customer segments and verticals within government. Partner with leadership and design to build and test proofs of concept as part of the expansion strategy.

What Youll Bring

• 8 years of experience in software sales with at least 2 years in a leadership role that involved growing and scaling a team

• Depth of expertise and knowledge of selling to public agencies procurement strategies and field sales

Compensation: OTE is $450k - $500k split 50/50

At Kaizen we believe that great work starts with taking great care of our people. Were building something meaningful and that starts with a culture where people genuinely love to work. Heres how we support you - in and out of the workplace:

Comprehensive Health Coverage

We offer Gold and Platinum PPO plans through Oxford (United) with 85% of premiums covered for employees on the Platinum plan with a $0 premium option

Dental Vision & Financial Wellness

Youre covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• Flexible Spending Accounts (FSA & Dependent Care FSA)

• $100000 in fully paid life insurance

• 401(k) access through Guideline

Parental Leave That Supports Families

Because time with your growing family matters.

• 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

Everyday Support & Flexibility

• $50/month toward your commute

• One-time setup stipend (up to $750) for your home or NYC office

• $100/month for wellness or productivity

Perks That Make Life Better

• $250/year for recreation - because fun matters

• $500/year for professional development - because growth does too

• Expensed lunch three days a week when youre in the office

• Company-provided laptop

Time Off to Recharge

• Unlimited PTO

• All federal holidays off

• A company-wide winter break during the week of Christmas

At Kaizen were building something meaningful and that starts with a culture where people genuinely love to work. Come build with us.

The salary range listed represents the low and high end of Kaizens salary range for this position. Salary will vary depending on various factors including but not limited to location education skills experience and performance. The range listed is just one component of Kaizens total compensation package for employees and other forms of compensation may include annual bonuses commissions and equity grants.

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities abilities cultures and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodations due to a disability please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

Required Experience:

Director